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Engineering & IT · Pittsburgh, PA
IT Support Specialist jobs in Pittsburgh, PA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$19–$44/hr
Typical pay range
$63k
Median, full-time
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Open it support specialist roles
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and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time APM Fleet Support Engineer – Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dalla…
$65k - $105k
expect hands-on technical experience beyond entry-level help desk support, with the ability to diagnose, escalate, and resolve complex... ...365 Aruba Cisco SharePoint More: We are a managed IT services team that oversee…
$100k - $155k
impact the world in a positive way. To learn more visit: Waabi is seeking an IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our Sharpsburg, PA site while helpi…
Network Supplier Enablement & Transformation Specialist Location: Pittsburgh, PA, USA... ...track milestones, risks, and deliverables Support supplier enablement program planning and... ...ensure every challenge gets the…
Job Description Job Description Who we are: Hellbender Inc. is a Pennsylvania Benefit Corporation who partners with innovators to mature their Artificial Intelligence enabled computing sensors and produce their solutions…
leadership, strategic thinking, and hands-on technical capabilities to support complex client environments. Key Responsibilities Design... ...Qualifications Bachelor's or Masters in Computer Science, IT, or related field…
deployment, configuration, customization, integration, and technical support of Hatch's integrated project engineering design tool suite.... ...requirements for Digital Project Delivery (DPD) and provides specialist supp…
Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more... ...for nine years. We are seeking an experienced IT Support Specialist (Tier 2/Tier 3)…
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations... ...Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure…
listened to today and in the future. The Systems Administrator on SoundStack’s Technical Operations team plays a critical role in supporting the day-to-day operations of SoundStack’s Infrastructure. This role focuses on…
$40 - $60 per hour
Systems Administrator with specialized experience in managing and supporting RamQuest. The ideal candidate will ensure the stability,... ...software. Experience in systems administration or a related IT role. Excellent t…
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What it support specialists earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$53k |
| Mid level | $25–$35 | $53k–$73k |
| Senior | $34–$44 | $70k–$92k |
Adjusted for the Pittsburgh market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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