$50k - $55k
Genesis10 employees Responsibilities: Analyze and manage IT inventory levels to support operational needs Maintain accurate IT asset records... ...More: We are recruiting an IT Operations Support Specialist for an onsite…
Engineering & IT · Pittsburgh, PA
IT Support Specialist jobs in Pittsburgh, PA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
58
Open roles today
$19–$44/hr
Typical pay range
$63k
Median, full-time
5
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01
Open it support specialist roles
12 shown of 58 · sorted by freshness
$55k - $61k
experience. At least two years of Help Desk Specialist experience in a large professional... ...use of styles. Experience using and supporting Microsoft Outlook required; Microsoft Excel... ...: Act as the primary contac…
leadership, strategic thinking, and hands-on technical capabilities to support complex client environments. Key Responsibilities Design... ...Qualifications Bachelor's or Masters in Computer Science, IT, or related field…
for a mid-level Business Systems & Compliance Administrator to support and maintain our core business applications - primarily Jira and... ...organize system security documentation, policies and procedures across IT syst…
We are looking for an Application Support Engineer to deliver high-quality assistance to merchant partners and help optimize their experience across technical and operational workflows. This Long-term Contract position i…
Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong... ...most out of your upcoming internship? Hatch is seeking an IT Service Desk Tec…
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations... ...Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure…
$40 - $60 per hour
Systems Administrator with specialized experience in managing and supporting RamQuest. The ideal candidate will ensure the stability,... ...software. Experience in systems administration or a related IT role. Excellent t…
$19 per hour
Community Support Specialist— Bridge Housing Job Classification: Pay Rate: $19.00 p/hr Shift: PT Overnight Sat/Sun 7p-7a Non-Exempt Position Overview The Community Support Specialist (CSS) at Bridge Housing advances the…
technology to make a meaningful impact. This organization is entering an exciting period of growth and transformation. Salesforce already supports several critical areas of the organization, including grants, donations,…
and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time APM Fleet Support Engineer – Structure/Mechanical in Pittsburgh, PA, or one of our other locations (Dalla…
$41k - $46k
Support Specialist Part time employment for this role is possible Background Allegheny County and CFA are building a team at the Engagement Center in downtown Pittsburgh that will help adults move from homelessness to ho…
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What it support specialists earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$53k |
| Mid level | $25–$35 | $53k–$73k |
| Senior | $34–$44 | $70k–$92k |
Adjusted for the Pittsburgh market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
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Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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