$47.14 per hour
assignment, we are seeking a dedicated and detail-oriented App Specialist contractor supporting our Project Management organization. This contractor will... ...qualifications: - Associate's Degree or higher in an IT or B…
Engineering & IT · Cleveland, OH
IT Support Specialist jobs in Cleveland, OH
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
40
Open roles today
$18–$42/hr
Typical pay range
$60k
Median, full-time
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01
Open it support specialist roles
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disaster recovery readiness, and optimizing storage solutions to support organizational operations. This role requires a proactive... ...vendors for upgrades, support, and issue resolution. General IT Support: Monitor an…
$63.4k - $115.1k
innovative as an organization. EY Technology supports EY’s technology needs through three... ...The EY wavespace™ AV/Technology Support Specialist will act as a dedicated on-site support... ...effectively with all levels…
on highly complex design/code reviews. ~ Provide production support and handle operational issues, and be willing to perform manual... ...participate in meetings with representatives from business and/or IT units. ~ Take…
leads, facilitate discussion on technical risk analysis and mitigation, preliminary routing and design and bill-of-material takeoff support. Offer value engineering and constructability solutions.Lead HDR scope, schedule…
role ensures strict adherence to operational procedures, checklists, policies, and national IT best practices to maintain system integrity and uptime. The operator will support the secure and efficient functioning of gam…
$80k - $140k
us by applying! What you will do: Assist in developing project objectives, goals, and documentation policies Meet with client’s IT staff to determine project requirements and goals Develop telecommunications cabling infr…
$50 per hour
Role: IT Systems Administrator Location: Highland Hills, OH Duration: 2 Months Contract (Part Time) Pay rate: $50/hr. Responsibilities: Manage and support Microsoft Endpoint Manager (Intune) for device management and con…
$20 - $23 per hour
Certified Peer Recovery Support Specialist (CPRS) Reports to: Lead Certified Peer Recovery Support Specialist FLSA Status: Non-Exempt Schedule: Tuesday, Thursday, Friday, and Saturday, 10:00am - 6:00pm and Wednesday, 12:…
$23.66 - $29.08 per hour
Title: Legal Support Specialist Location: Cleveland, Ohio 44113 Schedule : Full-time Pay: $23.66 - $29.08/hour ROLE KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government a…
$21 - $22 per hour
The IT Support Specialist is responsible for the day-to-day and event-based IT needs for Aramark Sports & Entertainment. This includes providing hands on support for POS, back office, networking and other systems ensurin…
$45k - $55k
industry standards. Ensure all installations are performed in accordance with health and safety regulations. Provide technical support and training for end-users as needed. Maintain accurate records of installation and s…
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What it support specialists earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $37k–$51k |
| Mid level | $25–$33 | $51k–$69k |
| Senior | $32–$42 | $66k–$87k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
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Senior IT Support Specialist
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Systems Administrator
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