$45k - $55k
industry standards. Ensure all installations are performed in accordance with health and safety regulations. Provide technical support and training for end-users as needed. Maintain accurate records of installation and s…
Engineering & IT · Cleveland, OH
IT Support Specialist jobs in Cleveland, OH
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
52
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$18–$42/hr
Typical pay range
$60k
Median, full-time
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Open it support specialist roles
12 shown of 52 · sorted by freshness
We are seeking a Salesforce Production Support Engineer with 3+ years of experience in Salesforce development, integration, and production support. The ideal candidate will have strong expertise in Apex, Lightning techno…
A remote work company is looking for a Data Entry Specialist who will perform data entry and clerical tasks. This role requires excellent... ...able to work autonomously. Embrace an opportunity to thrive in a dynamic wor…
Remote Family Support Consultant 100% Remote | Flexible Schedule | Purpose-Driven Career Make a Difference—From Anywhere Are you a people-oriented professional who enjoys helping others and building meaningful relationsh…
Description ****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position. The support engineer intern’s duties are to provide re…
disaster recovery readiness, and optimizing storage solutions to support organizational operations. This role requires a proactive... ...vendors for upgrades, support, and issue resolution. General IT Support: Monitor an…
$32k - $37k
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Cleveland , OH data center, will join the Operations Support Center (OSC)…
$18.2 - $20.9 per hour
adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma. Our clients are supported by a team of mental health counselors, social workers, certified nurse p…
$45k - $55k
Job Description Job Description Title: Operations and Support Specialist Shift: 1st Shift | Monday – Friday, 9:00 AM – 5:00 PM Salary... ...office environment and routinely uses standard office equipment. It requires the…
Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position. Job Description Duties The support engineers duties are to provide res…
We are looking for several Mobile Service Technician's to join our growing service team!. The right candidate will have a strong service technician background and will have some or all of the following Certifications: Fo…
Go Maverick Group is seeking an experienced System Developer / Administrator to join a dynamic and agile team of IT support specialists for an engineered products company in Cleveland. This role requires a wide range of…
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What it support specialists earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $37k–$51k |
| Mid level | $25–$33 | $51k–$69k |
| Senior | $32–$42 | $66k–$87k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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