$47.14 per hour
assignment, we are seeking a dedicated and detail-oriented App Specialist contractor supporting our Project Management organization. This contractor... ...success of project management initiatives by providing technical…
Customer Support · Cleveland, OH
Technical Support Specialist jobs in Cleveland, OH
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
158
Open roles today
$18–$36/hr
Typical pay range
$53k
Median, full-time
9
Fresh in this list
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01
Open technical support specialist roles
12 shown of 158 · sorted by freshness
data protection and disaster recovery readiness, and optimizing storage solutions to support organizational operations. This role requires a proactive problem solver with strong technical skills and the ability to collab…
to communicate changes and escalate issues to senior managers.• Support the team with requests from market risk, model risk, audit, and... ...regulators for your areas of responsibility.• Maintain robust technical docume…
$82.6k - $162.8k
2027. Work you'll do As a Consultant, Strategy, Growth & Transformation on the Cyber Strategy team, you will be responsible for… Supporting cyber strategy engagements across multiple service types, including cyber risk a…
$69.6k - $106.13k
patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected…
of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurat…
$171.6k - $338.3k
Position Summary The Team The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales opportunities. Working closely with Partners, Principals, Managing Directors, alliance le…
$122k - $240.5k
client executives, industry leaders, account teams, solution specialists, and other influential stakeholders.Identify relationship gaps... ...similar clients to spark opportunity creation.Facilitate and support joint acc…
$50k - $60k
Role Purpose The Help Desk Technician is responsible for providing day-to-day technical support to clients and internal users while ensuring service requests are handled professionally, efficiently, and in alignment with…
$100k - $110k
Cloud Job Summary: We're seeking a CI/CD Engineer to support the design, implementation, maintenance and lifecycle of the... ...stack development with hands-on exposure to CI/CD. Required Technical Skills: Scripting: Pro…
$36.7 - $45.88 per hour
Full Time Shift: Shift 1 Minimum to Midpoint Pay Rate: $36.70 - $45.88 / hour Summary Responsible for overseeing the technical and regulatory functions related to Hematology testing at the Regional Laboratory. Coordinate…
will work in the Cleveland, OH manufacturing facility to help support the operations.Specifically, this position will support the location... ...improvements, creating specification documents, coordinating technical work…
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What technical support specialists earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $27–$36 | $57k–$75k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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