process flows, BRDs, FRDs, and user stories. Analyze data and prepare reports using Excel, SQL, or visualization tools. Support testing activities, including UAT. Collaborate with cross-functional teams throughout the pr…
Customer Support · Cleveland, OH
Technical Support Specialist jobs in Cleveland, OH
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
212
Open roles today
$18–$36/hr
Typical pay range
$53k
Median, full-time
2
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Open technical support specialist roles
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Job Description Job Description SUMMARY The successful candidate in the Technical Support Services (TSS) Technician I role provides technical assistance and support to clients of FIT Technologies. The TSS Technician I su…
$50k - $55k
individual to join our national team as the Ohio Career Technical Education Specialist. We are seeking professionals who prioritize student learning... ..., career readiness, and intervention strategies that support stud…
government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hi…
position will require you to be in Cleveland, OH We are in a hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist' s responsibilities include supporting end users and partners for OverDrive p…
$18 per hour
Customer Support Technician Req number R8148 Employment type Full time Worksite flexibility Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We h…
$65k - $75k
and minimizing costs. The Role Join our dynamic team as an MSP Support Technician II, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clien…
teams, ensuring that Microsoft Dynamics 365 solutions effectively support operational, financial, and strategic objectives. This role is... ...gathering sessions, workshops, and interviews. Provide technical support to u…
To Day Responsibilities: • Gathering requirements • Writing user stories Required Skills • Jira • Confluence • Technical Writing • Ability to write user stories Ref: #404-IT Pittsburgh System One, and its subsidiaries in…
qualified candidate to join our Human Resources Department as a Technical Recruitment Specialist at our state-of-the-art Global Headquarters in Cleveland,... ...discipline, employee status changes into HRIS Support the d…
value a background that combines marketing domain expertise with technical data science rigor. ~ Strong command of R and/or Python for... ...~ Bonus Points: Adobe Analytics What you'll be doing: Support discovery work to…
will work in the Cleveland, OH manufacturing facility to help support the operations.Specifically, this position will support the location... ...improvements, creating specification documents, coordinating technical work…
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What technical support specialists earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $27–$36 | $57k–$75k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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