Seagull Software, LLC is seeking a self-motivated technical support contractor for a 3-month remote position based in the United States. You will be the first line of contact for customers, handling email, chat, and phon…
Customer Support · Washington, DC
Technical Support Specialist jobs in Washington, DC
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
1,539
Open roles today
$24–$49/hr
Typical pay range
$72k
Median, full-time
4
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Open technical support specialist roles
11 shown of 1,539 · sorted by freshness
The client currently lacks in-house Dayforce expertise and is mid-implementation with an SI partner, so this person will set up and support the HR, Payroll, and Benefits teams and become the internal go-to Dayforce exper…
Role: Technical Analyst |SAP BDC(Business Data Cloud) Data Integration & Transformation Location Dallas TX (need only Local resources). Hybrid Role Summary We are seeking a Technical Analyst to support data integration i…
$51k - $82k
DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with... ...incidents to identify trends, determine cause, and work with technical teams…
Ignite IT is seeking a Junior Service Desk Technician to support the U.S. Department of the Treasury Enterprise Service Desk. This is... ...serve as the first point of contact for end users experiencing technical issues.…
government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hi…
$49.58 - $74.36 per hour
helping find cures for cancer. DESCRIPTION: Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking... ...research and innovation. As a Senior Technical Support Specialist, you'll pro…
Job Description Job Description Description: Job Summary: The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and us…
Description: Short Description : Provides first-line tech support for District employees, ensuring quick IT issue resolution and... ...Summary The Help Desk Technician provides first‑line technical support to District go…
$80k - $90k
the ISO 9001 quality standard certification through the Performance Review Institute (PRI). About this position: IT Technical Support Specialist Location – Washington, DC The Essential Duties and Responsibilities are int…
Inc. is accepting resumes for a detail-oriented Business/System Support Analyst to support the development, enhancement, and ongoing... ...Analyst will serve as a key liaison between business stakeholders, technical team…
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What technical support specialists earn in Washington
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$31 | $50k–$65k |
| Mid level | $30–$39 | $62k–$81k |
| Senior | $38–$49 | $78k–$102k |
Adjusted for the Washington market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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