$104k - $166k
seeking a highly motivated and experienced IT Business Analyst to support a Federal Intelligence Community (IC) customer in advancing... ...organizations to elicit, analyze, document, and manage business and technical re…
Customer Support · Washington, DC
Technical Support Specialist jobs in Washington, DC
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
1,091
Open roles today
$24–$49/hr
Typical pay range
$72k
Median, full-time
4
Fresh in this list
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01
Open technical support specialist roles
6 shown of 1,091 · sorted by freshness
$116.35k - $210.33k
The Leidos National Airspace Systems Integration Support (NISC) Program is looking for a Program Analyst to support the Federal Aviation... ...States. In this role, the analyst will bridge the gap between technical data…
$121.79k
Agency: Department of State HeadquartersDepartment: Department of StateSalary: Starting at $121,785 Per year (GS 13)Dates: Open 09/23/2026 to 09/29/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePosition ID:…
Agency: Department of Education HeadquartersDepartment: Department of EducationSalary: Starting at $143,913 Per year (GS 14)Dates: Open 09/21/2026 to 10/01/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePosi…
Analyze business and data requirements and translate them into technical solutions. Write and optimize complex SQL queries across large... ...dashboards and reports using Tableau and QuickSight. Support ETL jobs and data…
professionally? We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely technical sup…
02
What technical support specialists earn in Washington
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$31 | $50k–$65k |
| Mid level | $30–$39 | $62k–$81k |
| Senior | $38–$49 | $78k–$102k |
Adjusted for the Washington market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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