Required 7 Years Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization... ...key stakeholders within the organization Required 7 Years Support - Guide…
Customer Support · Richmond, VA
Technical Support Specialist jobs in Richmond, VA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
226
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$19–$39/hr
Typical pay range
$57k
Median, full-time
3
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at Richmond, VA. Describe candidate's experience with high-visibility projects and how they effectively communicated with non- technical stakeholders Please describe the candidate's ability to navigate a very complex mat…
Job Id: 808187 Programmer Analyst Client: VA VDH Location: Hybrid- 109 Governor ST Richmond VA 23219 Duration: 12+ Months Job Description: ****In-person Interview**** Virginia Vital Events and Screening Tracking System (…
This position requires hands-on expertise in data engineering, technical leadership, and a deep understanding of data warehousing, ETL/ELT... ...implement end-to-end data pipelines and ETL/ELT solutions to support analyt…
W2 or 1099 We are looking for a Data Governance Analyst to support our Enterprise Data Management Program, with a focus on Data Governance... ..., manage business glossary terms, and ensure alignment between technical an…
$111.2k - $126.9k
pricing strategies for various lending products Marketing: Support direct-to-consumer marketing efforts for select products, and strategic... ...required to provide needed reasonable accommodations. For technical support…
Technical Support Analyst Position Summary The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support…
replace/modernize core functionality of the DBHDS Incident Management System. • We are seeking a Sr Business Analyst with a technical background to support software development IT Projects at DBHDS using a mix of Waterfa…
IN PERSON IVs only! No Exceptions Technical Support Analyst - Regulatory Application ON SITE REQMT: 5 workdays onsite, Monday - Friday *Deadline to submit: By 4 pm EST on Tuesday 7/21 IN PERSON IVs required - NO EXCEPTIO…
The Virginia Retirement System (VRS) Investment Decision Support (IDS) team are the primary data stewards for the Investments Department... ...data platform. · Elicit, document, and manage business and technical requirem…
$131.3k - $149.8k
As a Data Analyst at Capital One you will leverage analytic and technical skills to innovate, build, and maintain well-managed data... ...and inclusive set of health, financial and other benefits that support your total…
Sr Data Analyst - 3 Positions Location: Richmond, VA (Onsite hybrid) Duration: 11 Months+ Top Skills: 3+ Yrs exp is a must SQL exp is a must Python & Pandas exp is a must AWS (EC2, Security groups) basic knowledge is a m…
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What technical support specialists earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$51k |
| Mid level | $24–$31 | $50k–$64k |
| Senior | $29–$39 | $61k–$81k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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