$180k - $200k
Please review the following job description:The AI Risk Senior Specialist will be responsible for maintaining and monitoring adherence... ...various departments to manage AI-related risks effectively and support the orga…
Customer Support · Richmond, VA
Technical Support Specialist jobs in Richmond, VA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
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$19–$39/hr
Typical pay range
$57k
Median, full-time
9
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infrastructure, your work will directly support economic vitality, public safety, sustainable... ..., economists, management consultants and specialists across disciplines to solve complex mobility challenges with innova…
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.…
$55 - $58.62 per hour
Safety Specialist Pay Rate: $55-$58.62/hr Location: Richmond, VA Per Diem offered Summary: The Safety Specialist serves as an Owner Safety Representative (OSR) supporting construction activities on utility scale solar an…
Job Summary: The Service Desk Analyst in Richmond, VA is responsible for providing first-level technical support by logging, tracking, and resolving IT incidents and service requests efficiently. This role involves initi…
and patients. The Analyst manages or performs work associated with the analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources in application specialty.…
$68.6k - $109.76k
person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together.... ...to satisfy customers. Each day, you will execute technical support, act as a specialist, an…
$131.3k - $149.8k
As a Data Analyst at Capital One you will leverage analytic and technical skills to innovate, build, and maintain well-managed data... ...and inclusive set of health, financial and other benefits that support your total…
our Richmond team. This is a great opportunity for someone early in their IT career who wants to build a strong technical foundation while supporting 100+ businesses, networks, systems, and technologies. What Makes This…
VSU - Technical Support Analyst 3 / IT Hardware Asset Analyst (811013) Client: Virginia State University (VSU) Job ID: 811013 Role: Technical Support Analyst 3 / IT Hardware Asset Analyst Work Mode: 100% Onsite Interview…
ROLE There is a need for a full-time Data/Systems analyst to support enhancements and fixes for the MES Care Management Solution (... ...supporting the MES CRMS components and provides deep business and technical knowled…
$75k - $85k
Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Join Us as а Associate Lab Support Engineer - Make an Impact at the Forefront of Innovation At Thermo Fisher Scientific, you…
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What technical support specialists earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$51k |
| Mid level | $24–$31 | $50k–$64k |
| Senior | $29–$39 | $61k–$81k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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