$49k - $120k
Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to... ...growth and profitability by selling additional products and services…
Customer Support · Richmond, VA
Customer Service Representative jobs in Richmond, VA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
456
Open roles today
$15–$27/hr
Typical pay range
$43k
Median, full-time
5
Fresh in this list
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01
Open customer service representative roles
12 shown of 456 · sorted by freshness
We are seeking a friendly, motivated, and customer- focused Entry-Level Customer Service Representative to join our team. This is an excellent opportunity for someone who enjoys working with people, solving problems, and…
Key Account Representative In partnership with our client, we are actively searching for Key Account Representatives to deliver on our... ...CES IQVIA is a leading global provider of clinical research services, commercia…
$51.3k - $77k
Working® by serving more than 4.6 million customers worldwide with maintenance, repair and... ...expertise. Known for its commitment to service and purpose-driven culture, the Company... ...Position Details The Field Acc…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
These values help our Pharmaceutical Sales Representatives set goals based on our organization's... ...sell products to current and potential customers within a defined geography. Develop,... ...in particular with regard…
$162k - $220.8k
responsible for engaging Hematologist and other key Oncology customers within a geographical universe and settings, including academic... ...Oncology therapeutic area and the current Oncology marketplace. You represent y…
Systems, Power Systems and Comprehensive Services; and l eading our industry by... .... DFR is built on creativity and customer- centric innovation delivered by people... ...Retail. Job Title: Account Representative Loca…
Job Description Customer Service Benefits Representative Location Virginia â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring customer-serv…
Annuities. Position Summary: Winged Keel Group’s Client Services department focuses on delivering best in class service to our... ...net worth clients. We offer a suite of services that includes customized reporting, pre…
Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universa…
Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universa…
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What customer service representatives earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$48k |
| Senior | $22–$27 | $45k–$57k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
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List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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