subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames... ...and delivery of branded products, marketing strategies, service excellen…
Customer Support · Richmond, VA
Customer Service Representative jobs in Richmond, VA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
350
Open roles today
$15–$27/hr
Typical pay range
$43k
Median, full-time
7
Fresh in this list
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01
Open customer service representative roles
12 shown of 350 · sorted by freshness
5 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handl…
$100k - $115k
opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the... ...leads and business opportunities, build relationships, and represent AL’…
points.Workplace type: Remote WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients inno…
$50k - $70k
positive conversations, identify potential customer needs, and schedule appointments for... ...Solutions LLC and our home improvement services. Ask questions to understand... ...guidelines. Schedule appointments for sale…
$74k - $115.5k
supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted... ...creative execution and world-wide business process consulting, with services desig…
$55 - $58.62 per hour
Specialist Pay Rate: $55-$58.62/hr Location: Richmond, VA Per Diem offered Summary: The Safety Specialist serves as an Owner Safety Representative (OSR) supporting construction activities on utility scale solar and batte…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
outgoing, dependable Event Lead Generator to represent our company at home shows, community... ...homeowners to our bathroom remodeling services, collect qualified leads, and schedule... ...company procedures for lead qu…
$49k - $120k
Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to... ...growth and profitability by selling additional products and services…
Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universa…
Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universa…
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What customer service representatives earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$48k |
| Senior | $22–$27 | $45k–$57k |
Adjusted for the Richmond market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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