$13 per hour
World is a respected leader in the dry cleaning industry, known for its dedication to exceptional customer service and innovative solutions. As a Customer Service Representative and back-up delivery driver, you will be t…
Customer Support · Raleigh, NC
Customer Service Representative jobs in Raleigh, NC
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
629
Open roles today
$15–$27/hr
Typical pay range
$43k
Median, full-time
4
Fresh in this list
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01
Open customer service representative roles
12 shown of 629 · sorted by freshness
to the people who need them. We help customers gain insight and access to their markets... ...contract Pharmacy Support Call Center Representative to join our team. In this position, you... ...global provider of clinical…
American Humane Society currently accepts applications for our Certified Animal Safety Representatives (CASR) on a rolling basis for all geographic locations; we will keep your application on file for a period of time, a…
Remote Customer Service Representative | Client Benefits Specialist | Work From Home Company: AO | Globe Life Location: 100% Remote (United States) Build a Meaningful Career Helping Working Families Are you looking for a…
management solutions. Our software enables customers to manage the full lifecycle of assets,... ...Description: As a Sales Development Representative (SDR), you'll play a critical role in... ...in SaaS, technology, custo…
Sales Development Representative (Entry-Level, On-Site) Raleigh, NC | Full-Time Looking to break into software sales? Start your career with a team that invests in your growth. We've been named one of the Best Places to…
Job Description Customer Service Benefits Representative Location North Carolina â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring custome…
$20.61 - $25.76 per hour
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more com…
Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representa…
$37.44k - $50k
daily. Your New Role In this role, you’ll be the front line for our customers, ensuring a seamless experience from the first call to follow-up. You’ll work with both clients and service technicians to keep operations run…
Description Escape Travel by Jonelle is a remote-based travel service dedicated to helping clients plan memorable and stress-free... ...their travel needs, preferences, and budgets, and then design customized itineraries…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
02
What customer service representatives earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$48k |
| Senior | $22–$27 | $45k–$57k |
Adjusted for the Raleigh market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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