$16 per hour
Generator - Raleigh, NCAre you looking for a rewarding part-time opportunity? Join Michael & Son Services as an HVAC Lead Generator and play a key role in helping customers find the right HVAC solutions.Why Join Us?Compe…
Customer Support · Raleigh, NC
Customer Service Representative jobs in Raleigh, NC
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
489
Open roles today
$15–$27/hr
Typical pay range
$43k
Median, full-time
6
Fresh in this list
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01
Open customer service representative roles
11 shown of 489 · sorted by freshness
Now hiring! Head of US Customer ServiceResearch Triangle Park, NC We are looking for a Head of US Customer Service to join our Agricultural Solutions team for our BASF Supply Chain organization in Research Triangle Park,…
$112.88k - $179.48k
Escalates unresolved global billing or reporting issues to senior management to support timely resolution.Tracks team metrics, analyzes service- level trends, and implements solutions to maintain exceptional client servi…
$37.44k - $50k
daily. Your New Role In this role, you’ll be the front line for our customers, ensuring a seamless experience from the first call to follow-up. You’ll work with both clients and service technicians to keep operations run…
Description Escape Travel by Jonelle is a remote-based travel service dedicated to helping clients plan memorable and stress-free... ...their travel needs, preferences, and budgets, and then design customized itineraries…
Accentuate Staffing is seeking a Customer Service Representative to join a successful distribution company in Durham, NC. We are looking for candidates that can provide customers with courteous customer service in person…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
energetic, motivated Automotive Fleet Account Representative (Inside Sales) to join our expanding... ...Connect with business owners and fleet customers to understand their vehicle and fleet... .... * Deliver exceptional…
Purpose/Philosophy of Position The philosophy behind the Customer Service Department is to provide our customers with excellent service... ...Service customers as needed. As a Customer Account Representative, your primar…
NC Water Heaters is looking for the BEST Dispatcher/ Customer Service Representative to join our team in our Raleigh office. Not just any Dispatcher/Customer Service Representative, our ideal candidate will have knowledg…
Summary: Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate will demonstrat…
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What customer service representatives earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$48k |
| Senior | $22–$27 | $45k–$57k |
Adjusted for the Raleigh market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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