About Virtualite Virtualite Business Process Outsourcing Services delivers scalable digital and virtual support solutions that... ...pipeline growth. We are currently seeking account development representatives to focus…
Customer Support · Pittsburgh, PA
Customer Service Representative jobs in Pittsburgh, PA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
384
Open roles today
$15–$27/hr
Typical pay range
$42k
Median, full-time
7
Fresh in this list
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01
Open customer service representative roles
12 shown of 384 · sorted by freshness
$65k - $100k
Overview Snap-on Sales Representative - Selling Direct to Industrial CorporationsSnap-on Inc... ...on their ability to offer our customer “Business Partners” unique solutions. We... ...team, you will not only provide sup…
$100k - $120k
analytical techniques.Background in data modernization or platform migration programs.Prior consulting or client-facing professional services experience.Domain experience in banking or financial services.Review and inter…
to accelerate growth for its ServiceNow Service Line across Financial Services. The... ...stakeholders to increase market penetration and customer acquisition.Drive deal and proposal win... ...with ServiceNow executives,…
Customer Service Representative (CSR) - Collision Center Diehl Collision of Washington | Washington, PA Full-Time | Automotive Customer Service | Collision Repair Diehl Collision of Washington is seeking a friendly, orga…
$122k - $240.5k
environment.Knowledge of enterprise software solutions, consulting services, and the broader Databricks marketplace.The TeamThe Sales... ...market model.Established relationships with Databricks sales representatives, cl…
$503 per month
To be considered for this role, please call (***) ***-**** and follow the step-by-step instructions outlined by our Co-Founder and Managing Partner. In addition, please complete your application here. You will be evaluat…
Join One of the Nation's Top Solar Companies and Launch Your Career! Appointment Setter Guaranteed Training & Ramping Pay | $75k - $150k+ OTE | No Experience Necessary Company: Soligo Solar - Visit Our Website ( Are you…
FULL-TIME CUSTOMER SERVICE REPRESENTATIVEDiehl Collision of South Hills - Pittsburgh, PA Diehl Collision of South Hills is growing and looking for a motivated, professional Customer Service Representative to join our tea…
$50k - $150k
marketing, packaging, print, and business services to the world’s most respected brands.... ...audience connections across the entire customer journey. Job Description... ...Coach and mentor less experienced sales repres…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
Sales Development Representative (SDR) – Healthcare SaaS Treatspace / PracticeBeat Location: Pittsburgh, PA – In Office Department... ...& Background Previous sales, business development, customer- facing, recruiting, ho…
02
What customer service representatives earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $31k–$39k |
| Mid level | $18–$23 | $37k–$47k |
| Senior | $21–$27 | $44k–$56k |
Adjusted for the Pittsburgh market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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