marketing, medical affairs, patient support services, and market access) to align on... ...address challenges within the territory. Represent the company at industry conferences, congresses... ...key thought leaders or h…
Customer Support · Pittsburgh, PA
Customer Service Representative jobs in Pittsburgh, PA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
486
Open roles today
$15–$27/hr
Typical pay range
$42k
Median, full-time
2
Fresh in this list
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01
Open customer service representative roles
11 shown of 486 · sorted by freshness
Sales Development Representative (SDR) – Healthcare SaaS Treatspace / PracticeBeat Location: Pittsburgh, PA – In Office Department... ...& Background Previous sales, business development, customer- facing, recruiting, ho…
$28 per hour
Accounts Payable Coordinator PMOUNTJP00001242 ~ Hourly pay: $28/hr ~ Worksite: Leading digital streaming network (Pittsburgh, PA 15222 - Onsite) ~ W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Pr…
These values help our Pharmaceutical Sales Representatives set goals based on our organization's... ...sell products to current and potential customers within a defined geography. Develop,... ...in particular with regard…
$24 per hour
Are you an organized professional looking for a flexible part-time schedule that offers great pay? Our client is seeking a detail-oriented team player to join theor Legacy Operations team in Pittsburgh, PA, for 24 hours…
$162k - $220.8k
responsible for engaging Hematologist and other key Oncology customers within a geographical universe and settings, including academic... ...Oncology therapeutic area and the current Oncology marketplace. You represent y…
$50 - $63 per unit
the field. ( Must Live and work in the USA! !! To be considered ) This role is NOT entry-level and is not suitable for customer service reps or telemarketers without relevant sales setting experience *********** Experien…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
$158.95k - $220k
advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through part…
media channels. Your role will involve leading interactions with healthcare providers, focusing on clinical selling and identifying customer needs for education. You'll work closely with the Oncology Business Manager to…
```html Diehl Collision is seeking a dedicated Customer Service Representative to join our team in Pittsburgh, PA. In this role, you will be the primary point of contact for our customers, providing exceptional service a…
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What customer service representatives earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $31k–$39k |
| Mid level | $18–$23 | $37k–$47k |
| Senior | $21–$27 | $44k–$56k |
Adjusted for the Pittsburgh market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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