UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a…
Customer Support · Detroit, MI
Customer Service Representative jobs in Detroit, MI
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
369
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
1
Fresh in this list
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01
Open customer service representative roles
12 shown of 369 · sorted by freshness
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
automation and motion products, repair, and engineering services. Galco serves commercial and industrial businesses, contractors... ...and utilities across the country. We are seeking a Customer Service Representative /…
mission is to provide our communities with Better Products, Better Services, Better Lives. We are a dynamic, growing, family-owned company... ...Call center experience preferred Interpersonal and customer service skill…
Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology... ...purchasing with Grainger through all of Grainger's sales / service chan…
entering the workforce. The Role As a Sales Development Representative at RIVET, you'll be the engine behind pipeline growth in your... ...in your territory haven't heard from us yet; but a core customer base is establis…
Job Description Job Description : We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the primary point of contact for our customers,…
We are seeking a detail-oriented and customer- focused Tenant Account Specialist to join our growing team. In this role, you'll be an essential... ...security deposit refunds, and providing exceptional customer service t…
CLARITY VOICE SALES DEVELOPMENT REPRESENTATIVE (SDR) | Growth Path to AE THE PERSON Are you a modern SDR who blends creativity with discipline: sharp targeting, great messaging, and relentless follow-up? You’ll own outbo…
Job Description Customer Service Benefits Representative Location Michigan â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring customer-serv…
range of home care products and support services based on individual needs. We strive to... ...as the first point of contact for customers. Takes orders, answers questions, handles... ...coworkers. The requirements liste…
Cornerstone Schools is seeking a high‑energy, professional caller to support our spring and summer outreach campaigns. This temporary role focuses on making outbound calls to families who expressed interest in our sports…
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What customer service representatives earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$37k |
| Mid level | $17–$22 | $35k–$45k |
| Senior | $20–$26 | $42k–$54k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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