Description: The Customer Fulfillment Representative is a warehouse worker who will fulfill and process orders, accept incoming shipments, and oversee... ...to detail. Excellent interpersonal and customer service skills.…
Customer Support · Detroit, MI
Customer Service Representative jobs in Detroit, MI
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
334
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
7
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01
Open customer service representative roles
12 shown of 334 · sorted by freshness
entering the workforce. The Role As a Sales Development Representative at RIVET, you'll be the engine behind pipeline growth in your... ...in your territory haven't heard from us yet; but a core customer base is establis…
made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the... ...operations (Zone Manager, Business Development Manager, Parts/ Service Field M…
trusted global leader in end-to-end supply chain optimization. Our dedication drives us to make a positive, sustainable impact on our customers, the environment, and society.What your new challenge will look like You’ll…
optimising processes, and fulfilling our customers' promises. And by transporting... ...branch to deliver exceptional customer service, drive sustainable growth, and ensure operational... ....Conduct regular meetings wit…
Specialist Products Industry - Consumer Goods, Retail, Travel | Industrials, Automotive, Life SciencesAccenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building…
$171.6k - $338.3k
to accelerate growth for its ServiceNow Service Line across Consumer. Recruiting for... ...stakeholders to increase market penetration and customer acquisition.Drive deal and proposal win... ...with ServiceNow executives…
Customer Service Representative / Operations Coordinator We are seeking a Customer Service Representative / Operations Coordinator to serve as the primary point of contact for facility operations and service delivery. Th…
Remote Career Development Representative Unleash Your Potential Are you ready to fuel your passion for success and take your career to new heights? Join a dynamic team in a company that’s been experiencing consistent gro…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
automation and motion products, repair, and engineering services. Galco serves commercial and industrial businesses, contractors... ...and utilities across the country. We are seeking a Customer Service Representative /…
Cornerstone Schools is seeking a high‑energy, professional caller to support our spring and summer outreach campaigns. This temporary role focuses on making outbound calls to families who expressed interest in our sports…
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What customer service representatives earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$37k |
| Mid level | $17–$22 | $35k–$45k |
| Senior | $20–$26 | $42k–$54k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
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Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
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List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
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Senior CSR / Escalations
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Team Lead
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Customer Service Manager
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