roles where strong communication, reliability, and a commitment to service make a difference. About the Role aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in…
Customer Support · Indianapolis, IN
Customer Service Representative jobs in Indianapolis, IN
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
742
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
6
Fresh in this list
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01
Open customer service representative roles
12 shown of 742 · sorted by freshness
Job Description Best Way Disposal is currently seeking motivated customer service representatives to service our growing customer base. Competitive pay and benefits package. Insurance and 401k are available. Customer Ser…
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a…
): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive... ...culture of service. Role Overview : Customer Service Representatives are the…
$15.17 per hour
): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive... ...culture of service. Role Overview : Customer Service Representatives are the…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
re passionate about helping people and thrive in a fast-paced, customer- focused environment, this is your chance to make a difference on... ...travel claims. Your role is all about delivering exceptional service and ens…
Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with... ...technology services. We accelerate business transformation for our customers. Our…
The Ed Napleton Automotive Group is looking for our next Customer Service/ CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers. This is an exciting opportunity in a growing, fast-paced i…
Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to crea…
Job Description Customer Service Benefits Representative Location Indiana â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring customer-servi…
Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential…
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What customer service representatives earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$37k |
| Mid level | $17–$22 | $35k–$45k |
| Senior | $20–$26 | $42k–$54k |
Adjusted for the Indianapolis market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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