Position Overview We are seeking a dedicated and customer- focused Call Center Representative to join our dynamic team. In this role, you will be the... ...contact for our valued customers, providing exceptional service…
Customer Support · Cincinnati, OH
Customer Service Representative jobs in Cincinnati, OH
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
537
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
6
Fresh in this list
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01
Open customer service representative roles
11 shown of 537 · sorted by freshness
$13 - $15 per hour
washes ~ Fun, team-oriented environment Job Duties- What You’ll Do (Fast-Paced & Active Role) Deliver excellent customer service Help customers choose wash packages & sell memberships Safely guide vehicles into the wash…
$20 per hour
: SPECTRUM is recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00am! Class starts 12/15/23…
$17 - $26 per hour
Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests... ...and customer-focused Inbound Call Center R…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
part of a rapidly growing business. Position Overview The Car Wash Attendant is responsible for delivering excellent customer service at WhiteWater Express, engaging with customers, completing assigned operational tasks,…
$37k - $40k
company committed to delivering exceptional customer support and business solutions. We... ...motivated and customer-focused Call Center Representative to join our team in Cincinnati, OH. In... ...for customers, providin…
$34k - $38k
Our team values professionalism, innovation, and outstanding customer experiences, making Catch Vibe Voice a great place to build a rewarding... ...efficiently. Provide accurate information about products, services, and…
Job Description Customer Service Benefits Representative Location Ohio â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring customer-service-…
$17 - $26 per hour
approved packing techniques, and best-in-class customer support to ensure that every relocation whether... ...seeking a friendly and dependable Call Center Representative to assist customers, answer inquiries, schedule s…
Description : We are seeking a motivated and customer- focused individual to join our team as a Call Center Representative. In this role, you will be responsible for... ...inquiries, and providing exceptional service. Th…
02
What customer service representatives earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$37k |
| Mid level | $17–$22 | $35k–$45k |
| Senior | $20–$26 | $42k–$54k |
Adjusted for the Cincinnati market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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