Insurance Sales Specialist Discover Your Future with DG Agency DG Agency is a leading sales agency, committed to delivering top-notch service and personalized insurance solutions to our clients. Our team is built on auth…
Customer Support · Cincinnati, OH
Call Center Agent jobs in Cincinnati, OH
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
175
Open roles today
$13–$24/hr
Typical pay range
$38k
Median, full-time
8
Fresh in this list
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01
Open call center agent roles
10 shown of 175 · sorted by freshness
$2,500 per month
required. Key Responsibilities: - Greet visitors and clients with a professional appearance and a smile - Answer incoming phone calls - Manage appointments and scheduling reservations - Promote and sell products and trea…
Job DescriptionThis position is responsible for the issuance, administrative functions, and customer service on cases, products, and plans for the enterprise. The incumbent must interpret and fulfill all requirements nec…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
POSITION SUMMARY Osborne Coinage is seeking an Inside Sales Coordinator for precious metals and numismatics guides people and processes to ensure that our numismatic coin projects are delivered on-time and produce the de…
$122k - $240.5k
Help frame the purpose and desired outcomes of joint opportunity calls, recommend approaches that have worked in other accounts, and... ...services, and the broader Databricks marketplace.The TeamThe Sales Center of Exce…
and your biggest cheerleaders. Job Description Position Overview We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will serve as the primary point of contact fo…
impact and brands into legends. Job Description Job Description : We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact…
Requisition Number: 236524 Job Description Cintas is seeking a Route Service Sales Representative - UltraClean to manage and grow customer accounts. Key Responsibilities Include: Provide excellent customer service to a s…
$16 - $27 per hour
local or long-distance—is executed with precision and care. About job: We are seeking a friendly, reliable, and customer-focused Call Center Representative to support our operations in Cincinnati, OH. In this role, you w…
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What call center agents earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$42k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Cincinnati market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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