and your biggest cheerleaders. Job Description Position Overview We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact f…
Customer Support · Cincinnati, OH
Call Center Agent jobs in Cincinnati, OH
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
186
Open roles today
$13–$24/hr
Typical pay range
$38k
Median, full-time
3
Fresh in this list
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01
Open call center agent roles
12 shown of 186 · sorted by freshness
: CLAIMS ADMINISTRATIVE SUPPORT ASSISTANT Hybrid Schedule First things First: Who are we? Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North Amer…
$17 - $26 per hour
, and clients with parking-related assistance. Position Summary We are searching for a professional and customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and support o…
Remote Inside Sales Agent Full-Time or Part Time Available | Sales-Driven Role We are hiring motivated Inside Sales Representatives to handle outbound calls from customers already interested in our products and services.…
$37k - $40k
skills and build rewarding careers. Job Description Swift 7 Consultants is seeking a motivated and customer-focused Call Center Representative to join our team in Cincinnati, OH. In this role, you will serve as the first…
$21.88 - $32.04 per hour
be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open fo…
$34k - $38k
great place to build a rewarding career. Job Description Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our growing team in Cincinnati, OH. In this role, you will serve as a key point…
Insurance Sales Specialist Discover Your Future with DG Agency DG Agency is a leading sales agency, committed to delivering top-notch service and personalized insurance solutions to our clients. Our team is built on auth…
$1,500 - $3,000 per week
Earn $1,500–$3,000+ Weekly | Now Hiring Freight Dispatchers (Experienced & Entry-Level) Truck Driver Nation is growing, and we're looking for Freight Dispatchers ready to take control of their financial future. Experienc…
$60k - $90k
build a portfolio of accounts via prospecting and referrals. Due to the nature of the services we offer, you will very rarely make one- call closes. In most cases you will build client relationships over the course of a…
$17 - $26 per hour
relocation whether local or long-distance is executed with precision and care. About job: We are seeking a friendly and dependable Call Center Representative to assist customers, answer inquiries, schedule services, and…
Job Description Job Description : We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will be responsible for handling incoming customer calls, r…
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What call center agents earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$42k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Cincinnati market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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