Call Center Agent Indianapolis, IN | Onsite About aFit At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.We focus on matching the right people w…
Customer Support · Indianapolis, IN
Call Center Agent jobs in Indianapolis, IN
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
223
Open roles today
$13–$24/hr
Typical pay range
$38k
Median, full-time
4
Fresh in this list
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01
Open call center agent roles
12 shown of 223 · sorted by freshness
Position Summary Tom Wood Audi is seeking a highly organized and results-driven Production Manager / Dispatcher to oversee the daily workflow of our service department. This role is responsible for maximizing technician…
Remote Client Agent – Work From Home | Training & Mentorship Included Are you looking for a remote opportunity where your income reflects... ...their needs • Build long-term client relationships (No cold calling. Warm le…
TEKsystems is looking to hire several Call Center Agents for a large hospital in Indianapolis. The role is 6 weeks onsite for training and goes fully remote. If you are seriously interested and have reliable transportati…
digital platforms, ensuring all necessary information is accurately captured. Schedule and dispatch HVAC technicians to service calls based on skill set, location, and availability, while considering priority and emergen…
We are seeking a motivated and detail-oriented Travel Specialist to join our team. In this role, you’ll assist in planning vacations, getaways, and special trips that create lasting memories. From researching destination…
package (Medical/RX/Dental/Vision) ~401(k) with company match ~ Paid Time Off + Company Holidays ~ Free parking & on-site fitness center ~ Casual dress environment ~ Tuition reimbursement plan Ready to Build Something Ex…
Reservation Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service,... ...Reservation Manager Agent Responsibilities Assist with calls from and to custome…
Requisition Number: 231040 Job Description Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include deve…
À propos de nous Founded in 1973 by Hugues de Chaunac, ORECA is recognized as a race car manufacturer, developing exceptional prototypes and mastering every stage—from chassis design to propulsion system performance. Dri…
Description What you will do: Perform clerical/administrative support function in the office including answering the telephone, filing, copying, ordering supplies, etc. Maintain supply room materials ensuring appropriate…
$18 per hour
About the Role We’re looking for a Customer Experience & Sales Specialist to be the front-line face of our West Carmel store. This role is sales-driven first , with a strong focus on revenue, customer trust, and operatio…
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What call center agents earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$42k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Indianapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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