Description: The Customer Fulfillment Representative is a warehouse worker who will fulfill and process orders, accept incoming shipments, and oversee the general organization of the warehouse. This is a full-time wareho…
Customer Support · Detroit, MI
Call Center Agent jobs in Detroit, MI
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
144
Open roles today
$13–$24/hr
Typical pay range
$38k
Median, full-time
10
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Open call center agent roles
12 shown of 144 · sorted by freshness
JOB DESCRIPTION Position: On-Air Stock Market Broadcaster “Squawk” Position Type: Full time Location: Remote, Detroit High Level: An opportunity to make an impact and play a key role in the growth of a top financial publ…
$100k - $125k
digital printing, document management, and technology services, supporting over 60,000 customers through a global network of service centers. We help businesses enhance their brand presence and improve access to critical…
About 4flow 4flow is a global leader in Supply Chain delivering end-to-end solutions for some of the world’s most recognized brands. Headquartered in Berlin, Germany, we partner with organizations to optimize supply chai…
status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call (***) ***-****.This position is hybrid with a requirement to be onsite four or more…
edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live pro…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
$171.6k - $338.3k
Position Summary The Team The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at…
are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to ****@*****.***. Only messages left for th…
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…
to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships an…
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What call center agents earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$42k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
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Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
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Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
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Quality Analyst
04
Supervisor
05
Call Center Manager
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