Transportation Operations Dispatcher Pittsburgh Transportation Group | Pittsburgh, PA Pittsburgh Transportation Group is seeking a full-time Transportation Operations Dispatcher to support our daily transportation servic…
Customer Support · Pittsburgh, PA
Call Center Agent jobs in Pittsburgh, PA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
187
Open roles today
$14–$25/hr
Typical pay range
$39k
Median, full-time
3
Fresh in this list
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01
Open call center agent roles
12 shown of 187 · sorted by freshness
$43k - $47.5k
behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the... ...entries related to the new business process Answer incoming calls, greeting cust…
, you will apply the learnings from the Cintas Sales Training Program. This includes putting into practice valuable skills in cold- calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approxim…
$8,000 per month
Freight Dispatchers Wanted (Experienced & Entry-Level) – Work From Home & Earn $8,000 to $15,000+ Per Month Truck Driver Nation is hiring motivated individuals ready to build a high-paying career from the comfort of home…
$1,800 - $3,200 per week
verbal and written Willingness to learn the freight dispatching process and industry practices Ability to handle multiple phone calls and client interactions professionally Basic proficiency with Google Sheets or Excel p…
$6,000 per month
Earn $6,000–$12,000+ Per Month | Freight Dispatchers Wanted (Experienced & Entry-Level) Truck Driver Nation is expanding and we are hiring both experienced and entry-level freight dispatchers who are ready to take charge…
Discovering the World- One Member at a Time! A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge histor…
The Bradley Center is excited to announce that our Outpatient Program is growing. We provide therapy as well as psychiatric and med management services to children, adults, and families. School-Based Mental Health Servic…
$45k - $55k
Location: Pittsburgh, PA Job Type: Full-Time Position Summary At Liberty Insurance Agency, no two days look the same. As a Commercial Insurance Technical Associate, you’ll do far more than check boxes; you’ll help keep h…
Requisition Number: 229162 Job Description Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include deve…
Job Overview Property & Casualty Customer Service Representative – Howard Hanna Insurance Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service…
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What call center agents earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$52k |
Adjusted for the Pittsburgh market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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