heavy-duty industrial doors, Apple has the access products of choice. Each location has a fully staffed showroom and customer service center where you can be prepared to receive quality, craftsmanship, and trust. We ofte…
Customer Support · Richmond, VA
Call Center Agent jobs in Richmond, VA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
125
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
6
Fresh in this list
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01
Open call center agent roles
12 shown of 125 · sorted by freshness
TO SUCCEED IN THIS ROLE: Required Qualifications Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection. You can manage your time well, prioritize deliverables,…
$113.93k - $242.11k
Job ID: 43594Reference: 300016180738279Location: Houston, TX, United States | Atlanta, GA, United States | Charlotte, NC, United States | Highlands Ranch, CO, United States | Jacksonville, FL, United States | Los Angeles…
$109.3k - $157.4k
hire a Data Platforms Administrator in our Enterprise Technology Center - Data Services, at our Administrative Headquarters in North... ...Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at…
$67k - $110.6k
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the…
$100k - $115k
develop them in your own pipeline.Use a data driven approach to target new Engineers & Contractors and close any market gaps.Make sales calls with the Engineers & Contractors to drive competency and capture opportunities…
Maharam is seeking a Sales Representative for our Richmond, Virginia sales territory. The Sales Representative will be responsible for selling Edelman, Knoll Textiles and Maharam to the Architectural and Design community…
What You Need To Know Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to…
Part-Time Event Lead Generator Renken Remodeling | Seasonal / Part-Time Renken Remodeling (bath and shower specialist) is seeking an outgoing, dependable Event Lead Generator to represent our company at home shows, commu…
Job Title: Toxicology Account Executive Job Description: The Toxicology Account Executive responsibilities include identifying new opportunities to increase product sales, investigating and resolving customer complaints,…
If you have sales experience and knowledge in the building materials industry, this is an opportunity to join the fast-paced and highly successful Kempsville Building Materials (a division of Carter Lumber) Outside Sales…
$75k - $95k
Hiring Now: Signage Sales Rep Are you a results-driven sales professional with experience in the Architectural or Commercial Signage industry? We're partnering with a leading signage company looking to bring on a Signage…
02
What call center agents earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$45k |
| Senior | $20–$25 | $42k–$53k |
Adjusted for the Richmond market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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