remote customer service professional to serve as an insurance agent focused on life insurance and related protection products. This... ...available for purchase). About The Gainey Agency Small, client- centered life insu…
Customer Support · Charlotte, NC
Call Center Agent jobs in Charlotte, NC
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
215
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
2
Fresh in this list
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01
Open call center agent roles
11 shown of 215 · sorted by freshness
: Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/... ...customer and revenue retention via inbound and outbound telephone calls from and…
$22 per hour
supplies inventory. Ensures operation of equipment by completing preventive maintenance requirements; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and tec…
$20 per hour
Join Closet Factory in Charlotte, NC as a Retail Lead Generator/Brand Ambassador, where you will play a key role in expanding our customer base and promoting our brand. This position offers an exciting opportunity to eng…
We are seeking a motivated and detail-oriented Entry-Level Family Travel Specialist to join our team. In this role, you’ll assist families in planning vacations, getaways, and special trips that create lasting memories.…
telecom, fiber, cable, and POS verticals through high-volume cold calling. Send your updated resume or submit your application online.... ...in matching great people with great companies. Our experienced agents will list…
$16.49 per hour
our high-engagement, fast-paced contact center. As a Remote Customer Service Representative... .... In this role, you will handle inbound calls, chats, and emails to troubleshoot issues... ...with great companies. Our ex…
We are seeking a detail-oriented and customer-focused Online Travel Consultant (Part-Time) to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smoot…
, you will apply the learnings from the Cintas Sales Training Program. This includes putting into practice valuable skills in cold- calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
Employee Health & Benefits Sales Consultant Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the i…
Location: North Carolina (Remote) If you're looking for a flexible remote opportunity and enjoy working with people, this position may be an excellent fit. Turn Your Passion for Travel, Sports & Entertainment Into an Exc…
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What call center agents earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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