The Opportunity Are you a growing customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a local detail-oriented and service-driven Inside Sales Represent…
Customer Support · Raleigh, NC
Call Center Agent jobs in Raleigh, NC
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
249
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
10
Fresh in this list
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01
Open call center agent roles
12 shown of 249 · sorted by freshness
specialty fasteners, sealants, tools, and related construction products. With 30+ branches nationwide , including 3 distribution centers, and 9 paint facilities, we offer comprehensive solutions to builders across the U.…
$16 per hour
Part-Time HVAC Lead Generator - Raleigh, NCAre you looking for a rewarding part-time opportunity? Join Michael & Son Services as an HVAC Lead Generator and play a key role in helping customers find the right HVAC solutio…
$115k - $213k
PenetrationIncrease Palo Alto Networks and NTT DATA penetration within priority enterprise clients.Create new client relationships and buying- center access.Knowledge and AttributesDemonstrated success achieving and exce…
$115k - $213k
leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organi…
and promote solutions that best serve the client and ensure the profitability of the portfolioRegularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of busines…
$81.11k - $137.89k
Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.The WorkAt ICF Next, we are fearle…
Job Id: 159236Job Location: Raleigh, North CarolinaBusiness Unit: Piper CompaniesPosition Owner: Gianna MigliareseAbout Us:At ZP Group, we obsess about the success of our customers and consultants. We believe the develop…
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
$45k - $65k
technicians running efficiently and on time. What You’ll Do Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and location Manage and adjust daily schedules to ensure maxim…
cracks. Familiarity with Service Titan is a huge plus! Responsibilities : Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Resource Allocation:…
Accentuate Staffing is seeking a Customer Order Processing Representative with a power technology company in Apex, NC. As a Customer Order Processing Representative you will be the primary point of contact for products,…
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What call center agents earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$45k |
| Senior | $20–$25 | $42k–$53k |
Adjusted for the Raleigh market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
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Senior Agent
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Quality Analyst
04
Supervisor
05
Call Center Manager
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