earn $77,300, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). JOB SUMMARY The Business Retention Representative baximizes customer and revenue retention via inbound…
Customer Support · Charlotte, NC
Customer Service Representative jobs in Charlotte, NC
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
921
Open roles today
$15–$27/hr
Typical pay range
$42k
Median, full-time
2
Fresh in this list
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01
Open customer service representative roles
12 shown of 921 · sorted by freshness
creative execution to help companies present themselves with confidence. Job Summary We are seeking a friendly and customer- focused Customer Service Representative to deliver exceptional service and create positive cust…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
$26 per hour
to achieve their goals through innovative strategies, exceptional service, and unparalleled results. Position Overview: Bizzetta are seeking a dedicated and enthusiastic Customer Service Representative to join our dynami…
track effectiveness and make recommendations for improvement. Qualifications Requirements Proven experience in a customer service role or related field. Excellent verbal and written communication skills. Strong problem-s…
Description Escape Travel by Jonelle is a remote-based travel service dedicated to helping clients plan memorable and stress-free... ...their travel needs, preferences, and budgets, and then design customized itineraries…
businesses. We work hard, have fun, support one another, and are passionate about creating an outstanding experience for both our customers and our team. If you're positive, organized, love helping people, and thrive in…
build an enterprise sales career? We are seeking two driven B2B Outbound Sales Reps to join an enterprise supply chain & technical services team in Charlotte! You will hunt net-new enterprise leads across telecom, fiber,…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
$16.49 per hour
We are looking for passionate, driven professionals to join our high-engagement, fast-paced contact center. As a Remote Customer Service Representative for Whirlpool Consumer Services, you will be the vital link connecti…
Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to crea…
Job Description Customer Service Benefits Representative Location North Carolina â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring custome…
02
What customer service representatives earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $31k–$39k |
| Mid level | $18–$23 | $37k–$47k |
| Senior | $21–$27 | $44k–$57k |
Adjusted for the Charlotte market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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