to accelerate growth for its ServiceNow Service Line across Financial Services. The... ...stakeholders to increase market penetration and customer acquisition.Drive deal and proposal win... ...with ServiceNow executives,…
Customer Support · Charlotte, NC
Customer Service Representative jobs in Charlotte, NC
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
652
Open roles today
$15–$27/hr
Typical pay range
$42k
Median, full-time
4
Fresh in this list
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01
Open customer service representative roles
12 shown of 652 · sorted by freshness
Description Escape Travel by Jonelle is a remote-based travel service dedicated to helping clients plan memorable and stress-free... ...their travel needs, preferences, and budgets, and then design customized itineraries…
$20.5 per hour
The core responsibilities of this role include:Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison…
into legends. Job Description Job Description : We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. This role is perfect for individuals who are passionate ab…
$21 per hour
We specialize in heating repair, AC service, indoor air quality and HVAC solutions.... ...professional training We have the best customers in the business! We have an immediate... ...opening for a Senior Customer Service…
$100.65k - $138.39k
solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network... ...-functional execution for a leading hyperscale data center customer. Partn…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
businesses. We work hard, have fun, support one another, and are passionate about creating an outstanding experience for both our customers and our team. If you're positive, organized, love helping people, and thrive in…
Description:: CUSTOMER SERVICE SEASONAL REPRESENTATIVE Remote Opportunity. ~ Training will take place remotely. ~25 - 30 Hours per week, from November through January (subject to change based on business need. ~ Hours av…
We are looking for a person who has open availability from 1p-8p. Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We’re looking for a Full-Time Cust…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a…
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What customer service representatives earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $31k–$39k |
| Mid level | $18–$23 | $37k–$47k |
| Senior | $21–$27 | $44k–$57k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
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List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
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Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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