$19.7 per hour
Your Opportunity Customer Service Representative Rapid Cash Vancouver, WA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it…
Customer Support · Washington, DC
Customer Service Representative jobs in Washington, DC
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
1,509
Open roles today
$19–$35/hr
Typical pay range
$54k
Median, full-time
4
Fresh in this list
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01
Open customer service representative roles
7 shown of 1,509 · sorted by freshness
$19 - $23 per hour
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible... ...handling of patient situations, including upset/dissatisfied customers, and w…
$94.4k - $198.2k
role supporting the United States Secret Service (USSS) contract within the Department... ...Coordinate with Contracting Officer's Representative (COR) and Product Owner to clarify roles... ...of product success metrics…
Agency: Pretrial Services AgencyDepartment: Court Services and Offender Supervision Agency for DCSub agency: Office of Human Capital ManagementSalary: Starting at $102,415 Per year (GS 12-13)Dates: Open 09/21/2026 to 10/…
$18 - $25 per hour
WASHINGTON HVAC SERVICES YOU CAN TRUST Yellowstone Local is proud to represent ALLRED, an industry leader in HVAC services. Ready to put your customer service and dispatching experience to work in a role where organizati…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
Staffmax is working with our client to hire a dedicated Customer Service Representative for a 6-month contract. This role involves handling customer interactions with professionalism and care while supporting the company…
02
What customer service representatives earn in Washington
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$24 | $40k–$50k |
| Mid level | $23–$29 | $48k–$60k |
| Senior | $27–$35 | $56k–$72k |
Adjusted for the Washington market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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