: Customer Experience Assistant Manager - Charlotte Position Overview: The Customer Experience Assistant Manager for our Roseville location will... ...for a motivated and dedicated team leader to drive success. This role…
Customer Support · Charlotte, NC
Customer Success Manager jobs in Charlotte, NC
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
740
Open roles today
$26–$59/hr
Typical pay range
$81k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 740 · sorted by freshness
$200k - $240k
pharmaceutical services, or related healthcare environments. ~ Budgetary management experience. ~ Must be able to manage multiple tasks and have... ...with third parties using good negotiation skills. ~ Proven success wo…
$134.5k - $215.5k
seeking a dynamic and experienced Client Service Lead - Project Manager (CSL/PM) to drive strategic growth and deliver exceptional... ...North Carolina municipal transportation agencies. Demonstrated success in leading m…
development. Project Lead As a Project Leader at ICON, you will be responsible for guiding and managing medical communications and publication projects to ensure the successful delivery. What You Will Do: You will manage…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$99.38k - $136.64k
Communications is seeking a Business Development Manager, Federal Enterprise Network Solutions to... ...Corning solutions to mission-critical customer requirements, modernization initiatives,... ...infrastructure needs.…
$45 per hour
PM education: Bachelors Responsibilities The Project Manager is responsible for leading and coordinating the end-to-end execution... ...please contact ****@*****.***. Pay offered to a successful candidate will be based o…
$70k - $80k
Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies... ...ll collaborate closely with…
Client Services Project Manager Precision Plumbing Matthews, NC About Precision... ...Services Project Manager and help lead successful commercial plumbing projects from preconstruction... ...projects while ensuring exce…
$25 per hour
Who YOU are: The Strategic Account Manager (SAM) is responsible for managing and... ...assigned client accounts throughout the customer lifecycle. This role serves as the primary... ..., and driving long-term partnership…
Completed CPCU, CIC, ARM, and/or AU designation or ability to demonstrate equivalent knowledge and ability. Experienced in Agency Management Systems Advanced Excel Competency We know there are excellent candidates who mi…
process with us, particularly paying attention to our Beliefs and our Code. RESPONSIBILITIES Support staffing team, hiring managers, and candidates by coordinating interviews, scheduling, and logistics that create a welc…
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What customer success managers earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$93k |
| Senior | $42–$59 | $88k–$122k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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