healthcare organizations are highly preferredAs a Named Accounts Manager, you will:Drive direct sales engagements into a set of... ...solutions that make a meaningful and lasting impact to our 660,000+ customers around t…
Customer Support · Charlotte, NC
Customer Success Manager jobs in Charlotte, NC
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
661
Open roles today
$26–$59/hr
Typical pay range
$81k
Median, full-time
12
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01
Open customer success manager roles
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people we serve—including our employees, customers, shareholders, partners, and communities... ...social/channel outreach to build and manage a full-cycle sales pipeline.Execute prospecting... ...(POC) evaluations end-to…
$114.08k - $218.03k
personalized experiences.Define channel goals, KPIs, success metrics, and optimization priorities.Personalization... ..., or similar personalization platforms.Knowledge of customer data platforms (CDPs), audience managem…
mentor your peers, all while expanding your territory’s customer base. Your work directly shapes the success of local businesses and empowers your team to... ...sales leads using strategic prospecting tactics and manage…
organizations to reinvent how they operate, enhance customer experiences, and create sustainable... ...closely with Adobe Partner Development Managers, Sales and Industry Leaders, Account... ..., marketing, finance, lega…
$81.11k - $137.89k
challenge the status quo.We are seeking an experienced Account Manager to lead integrated marketing, communications, public outreach,... ...safety, mobility, transit, and public awareness.The successful candidate will ha…
basis, this individual will be expected to:• Provide direction for the Digital Delivery Coordinators and Specialists, along with managing the digital model environment and deliverables at the project level. • Possess an…
water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and... ...leader responsible for the end-to-end delivery of infrastructure managed services ac…
The Account Manager will serve as the primary point of contact for key customer accounts within a manufacturing environment. This individual will build and maintain... ...closely with internal teams to ensure successful…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...staff for the construction phase of projects to ensure the successful impleme…
water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
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What customer success managers earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$93k |
| Senior | $42–$59 | $88k–$122k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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