Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients... ..., we work with the world’s leading organizations to build and manage the dig…
Customer Support · Cincinnati, OH
Customer Success Manager jobs in Cincinnati, OH
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
370
Open roles today
$25–$56/hr
Typical pay range
$77k
Median, full-time
12
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer success manager roles
12 shown of 370 · sorted by freshness
growth focused sales professional who has successfully created positive impact through year-on... .... As a Sales Capture Senior Manager you will be responsible for profitable... ...you have:Experience working within G20…
joining a team working at the frontier of customer experience.As part of the Design and... ...specialists in Product Design, Product Management, Engineering, Experience Design, Immersive... ...Song, together with our cul…
$119.77k - $140.9k
on a journey to do our best. Helping the customers and businesses we serve to make better... ...Workday CoE Delivery Lead to establish and manage a high-performing offshore Workday... ...and scaled Agile frameworks.Demon…
ourselves: What is our impact on the world?Watch Our Story:' Water Business Group is growing, and we are looking for experienced Project Managers to help lead our program forward. This is an exciting opportunity to join…
organizations to reinvent how they operate, enhance customer experiences, and create sustainable... ...closely with Adobe Partner Development Managers, Sales and Industry Leaders, Account... ..., marketing, finance, lega…
discrete, smaller category with ultimate sign-off from the category manager (CM). Assist category managers with the tactical work in... ...Stratum, etc.)- Support CM in driving promotional strategy to engage customers an…
Acceleration Team’s (CMAT) Growth Platforms Team is comprised of professional alliance relationship managers, marketers, and architects dedicated to driving successful technology relationships. Within the Portfolio Manag…
$101.6k - $152.4k
Building Automation Systems/Project Manager for the Columbus, OH areaJob Summary & Qualifications... ..., and billings.Responsible for all customers facing communication.Subcontractor... ...creating a great culture to su…
leadership team to coordinate staffing/recruiting plans for key hires and assist leadership as necessary with technical or project management hires.Work as part of the PA-OH-WV-DE Water Business Group leadership team to…
opportunities to deliver a variety of services including but not limited to design, consulting, advisory services, owners engineering, asset management, due diligence, and planning. Clients may include power utilities, c…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
02
What customer success managers earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$42 | $65k–$88k |
| Senior | $40–$56 | $84k–$116k |
Adjusted for the Cincinnati market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
06
Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
Ten quiet minutes a day
Applying for customer success manager jobs in Cincinnati?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.