$75k
and buyer clients.As an Account Executive, AKA Strategic Growth Manager, at Compass International Holdings, you will be at the center... ...professionals.- Operate with high autonomy and ownership over your success. How…
Customer Support · Cincinnati, OH
Customer Success Manager jobs in Cincinnati, OH
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
405
Open roles today
$25–$56/hr
Typical pay range
$77k
Median, full-time
4
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01
Open customer success manager roles
11 shown of 405 · sorted by freshness
Description Join Team CARFAX as a Regional Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every... ...and integrity. We care deeply about our products and our customers. We’re more than…
$110k - $160k
Fulltime Job Description Engagement Manager for building client relationships,... ...issues, and coordinating internal teams for successful, long-term partnerships. Key duties... ...the role varying between client-facing…
consumers and for retail and foodservice customers around the globe while changing the way... ...forward-thinking mindset. We believe that success starts with our people, and our culture... ...Join our team as a National…
Redefine Chemical Distribution! Today's customers need more from their chemical and... ...solver to join our team as a Sales Account Manager in our Cincinnati or Columbus, OH location... ...environment and a demonstrated…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$73k - $174k
seeking an experienced Digital Manufacturing - Service Delivery Manager to lead the end-to-end service delivery, support operations,... ...quality IT domains Foster a collaborative, accountable, and customer- focused sup…
Job Title Sales, Sr. Account Manager, Food and Drug (Kroger/Meijer) - Personal... ...national accounts—driving profitable revenue, customer satisfaction, and cross-functional delivery... ...and strategic partner to enabl…
Traveling Heavy Civil Project Manager (Independence Excavating) Independence Excavating is looking for an accomplished and ambitious... ...70 years. We combine innovations of industry with decades of successfully complet…
and reporting progress and results to top management. This position is onsite in Cincinnati,... ...to address issues and drive mutual success. Coordinates the KPO (PMO) and multi-... ...the delivery process to Embraer an…
$75k - $90k
experienced mid-to-senior-level client services manager who thinks strategically, pays close... ...user experiences, websites, and custom web applications in a flexible and expressive... ...organization skills will help…
02
What customer success managers earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$42 | $65k–$88k |
| Senior | $40–$56 | $84k–$116k |
Adjusted for the Cincinnati market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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