when needed) Full Benefits, Profit Sharing & 401K Opportunity: Multi-Family Project Manager Contract Lumber strives to build strategic alliances with our builder customers in an effort to maximize their efficiency and pr…
Customer Support · Columbus, OH
Customer Success Manager jobs in Columbus, OH
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,322
Open roles today
$25–$57/hr
Typical pay range
$78k
Median, full-time
4
Fresh in this list
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01
Open customer success manager roles
12 shown of 1,322 · sorted by freshness
dein beitrag EigenständigeBetreuungeinesKundenstammsundBegleitungderKundenprojekte. OnboardingneuerKundenundAufbaueinervertrauensvollenKundenbeziehung. KompetenteBeantwortungvonKundenfragenperTelefon,E-Mail,Videocallrund…
$109.9k - $125.4k
Overview Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer- Centric Partner to our auto dealers, anchoring your efforts firmly within the…
$50k - $60k
Who We Are Looking For: As an Onsite Client Success Partner, you will be a member of a growing team which manages and supports our client’s daily needs in Columbus... ...expanding our relationships with the catering cust…
Service Delivery Manager – Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer’ s application infrastructure. Proven experience in large-scale IT operations…
healthcare by simplifying the process of managing prescriptions and health services. Our... ...efficient healthcare experience for all our customers. We're a dynamic, innovative, and... ...experienced and strategic Senio…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$95k - $112k
monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that... ...journey. About the Role At AssetWatch, our Customer Success Managers are strat…
professional with 5–7 years of progressive experience and strong leadership skills. What: Oversee daily accounting operations, manage month-end close, review team work, provide advisory services, and support financial re…
Client Accounting Services (CAS) Senior Manager Who: A seasoned accounting leader with an active CPA and at least six years of... ...managerial experience, preferably in public accounting - Proven success in business dev…
SUBURBAN STEEL SUPPLY DIRECTOR OF CUSTOMER EXPERIENCE & PROJECT MANAGEMENT THE PERSON Do you thrive in a fast-paced environment where communication, follow-through, and accountability matter every day? Are you energized…
most dependable and trusted sources for on-demand print and fulfillment. What is my role? The Account Manager is responsible for managing assigned customer accounts and supporting business growth through ongoing account…
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What customer success managers earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $52k–$68k |
| Mid level | $32–$43 | $66k–$90k |
| Senior | $41–$57 | $86k–$119k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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