performance computing, adaptive SoCs, data center/AI, client, and embedded business units.The ideal candidate has a proven track record of managing and expanding multi-million-dollar tech consulting, software design, or…
Customer Support · Columbus, OH
Customer Success Manager jobs in Columbus, OH
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
676
Open roles today
$25–$57/hr
Typical pay range
$78k
Median, full-time
12
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01
Open customer success manager roles
12 shown of 676 · sorted by freshness
$75.75k - $126.25k
drive retention, expansion, and long-term success. Proven ability to navigate large... ...work-related events at the discretion of management. Role Overview and Core ResponsibilitiesResponsibility... ...product opportuni…
bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
$74.97k - $128.52k
128,520Company: Siemens Client Service Manager - Building Automation Job ID 52408... ...Smart Infrastructure Field of work Customer Services Company Siemens Industry,... ...satisfaction are critical to our success. You’l…
Description The opportunityLiberty Mutual is looking for a managing attorney to lead legal support for one of our largest and fastest... ...everyone can make a meaningful impact for our business, our customers, and the c…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
$123.2k - $164.85k
not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn…
$78.7k - $125.9k
elevate engagement across the complete customer journey. The company offers the industry... ...Location: Hybrid in Columbus, OH The Account Manager is an operations leader who will... ...goal setting; talent management i…
leadership team to coordinate staffing/recruiting plans for key hires and assist leadership as necessary with technical or project management hires.Work as part of the PA-OH-WV-DE Water Business Group leadership team to…
opportunities to deliver a variety of services including but not limited to design, consulting, advisory services, owners engineering, asset management, due diligence, and planning. Clients may include power utilities, c…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
help make great things possible not only in your community, but around the world. HDR is looking for a Senior Environmental Project Manager - FERC Pipeline Lead for our Environmental and Regulatory Team (locations vary).…
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What customer success managers earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $52k–$68k |
| Mid level | $32–$43 | $66k–$90k |
| Senior | $41–$57 | $86k–$119k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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