Join a dynamic, team-oriented environment as a Customer Service Representative in Westerville, where delivering exceptional service and creating a welcoming atmosphere for customers is at the heart of what we do. This ro…
Customer Support · Columbus, OH
Customer Service Representative jobs in Columbus, OH
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
932
Open roles today
$14–$26/hr
Typical pay range
$41k
Median, full-time
9
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01
Open customer service representative roles
12 shown of 932 · sorted by freshness
Join a friendly and energetic team as a Customer Service Representative at our Sawmill Road location in Columbus, Ohio. This part-time position is perfect for individuals seeking flexible evening and weekend hours that f…
NOT just a retail counter job. Great service is everywhere. What matters is how... ...Shows up early and ready Treats every customer like they matter Our clients expect... ...Job Summary As a Customer Service Representat…
Join a dynamic and supportive team as a Customer Service Representative in Westerville, where delivering exceptional service is at the heart of everything we do. This role is ideal for individuals who are energetic, pers…
$47k - $51k
professional environment. Job Description Job Summary We are seeking a professional and customer- focused Call Center Representative to provide exceptional service and support customer satisfaction. This role is ideal fo…
$23.28 per hour
We are seeking compassionate, dependable, and detailed Onsite Disaster Response Customer Service Representatives to join our local call center facility. In this role, you will act as a frontline representative for federa…
Position Overview We are seeking a customer- focused Call Center Agent to handle inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process. Key Responsibi…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
Position Overview We are looking for a Customer Service Representative to assist customers with inquiries, appointment scheduling, and service coordination. This role is essential to ensuring a professional and positive…
$22.1 - $25.42 per hour
What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ~2 years of customer service experience ~ Strong computer, typing and 10-key skills ~ Experience with Microsoft Office ~ Ava…
earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role invo…
commissions paid monthly. Responsibilities Reach out to customers by completing phone calls, emails, and text messages (100+/day)... ...by the CRM system and/or management Work closely with service management to communic…
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What customer service representatives earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$46k |
| Senior | $21–$26 | $43k–$55k |
Adjusted for the Columbus market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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