Clothes Mentor Columbus, located in Upper Arlington, is seeking enthusiastic and customer- focused individuals to join our team as Customer Service Representatives. We offer part-time, full-time, and seasonal opportuniti…
Customer Support · Columbus, OH
Customer Service Representative jobs in Columbus, OH
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
593
Open roles today
$14–$26/hr
Typical pay range
$41k
Median, full-time
9
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01
Open customer service representative roles
12 shown of 593 · sorted by freshness
Join a dynamic, team-oriented environment as a Customer Service Representative in Westerville, where delivering exceptional service and creating a welcoming atmosphere for customers is at the heart of what we do. This ro…
Join a friendly and energetic team as a Customer Service Representative at our Sawmill Road location in Columbus, Ohio. This part-time position is perfect for individuals seeking flexible evening and weekend hours that f…
Join a dynamic, team-oriented environment as a Customer Service Representative in Westerville, where delivering exceptional service and creating a welcoming atmosphere for customers is at the heart of what we do. This ro…
Join a dynamic, team-oriented environment as a Customer Service Representative , where delivering exceptional service and creating a welcoming atmosphere for customers is at the heart of what we do. This role is ideal fo…
Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to... ...role, you will call homeowners who have expressed interest in our services to set…
$65k - $100k
Overview Snap-on Sales Representative - Selling Direct to Industrial CorporationsSnap-on Inc... ...on their ability to offer our customer “Business Partners” unique solutions. We... ...team, you will not only provide sup…
expected to bring original thinking rather than precedent alone. Represent the company in complex matters. You'll advise on substantial... ...where everyone can make a meaningful impact for our business, our customers, a…
Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You wi…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
$18 - $22 per hour
Customer Service Representative Broadview Heights, OH En Garde Deer Defense is a family-owned and operated company specializing in professional deer repellent spray services to help protect yards and gardens. We are curr…
pm to 10pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friend…
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What customer service representatives earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$46k |
| Senior | $21–$26 | $43k–$55k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
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List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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