Call Center Representative Job Description We are hiring an experienced Call Center Representative... ...facilitate calls Interact with all customers in a friendly and courteous manner... ...to provide the appropriate cu…
Customer Support · Cleveland, OH
Customer Service Representative jobs in Cleveland, OH
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
379
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
3
Fresh in this list
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01
Open customer service representative roles
12 shown of 379 · sorted by freshness
Remote Customer Service Representative | Client Benefits Representative | Work From Home | Weekly Pay Company: AO | Globe Life Location: 100% Remote (United States & Canada) Build Long-Term Client Relationships While Mak…
Are you passionate about being a true resource to your clients? Do you strive for continued growth and development in your career? Are you seeking work/life balance? You can find it with our office, hybrid and remote wor…
These values help our Pharmaceutical Sales Representatives set goals based on our organization's... ...sell products to current and potential customers within a defined geography. Develop,... ...in particular with regard…
$35k - $39k
ready to grow their careers in a dynamic environment Job Description Strive Global is seeking a motivated Customer Service Representative to join our Cleveland team. In this role, you will serve as a key point of contact…
$43k - $47k
strong brands are built through meaningful customer connections and innovative marketing... ...and enthusiastic Customer Account Representative to join our growing team in Cleveland,... ...account information, products,…
Job Description Customer Service Benefits Representative Location Ohio â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring customer-service-…
The Customer Service Representative is the primary internal customer facing representative of the Lifting Center. Perform various customer activities including answering incoming calls and web requests for products and s…
$158.95k - $220k
advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through part…
Job Overview Property & Casualty Customer Service Representative – Howard Hanna Insurance Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service…
media channels. Your role will involve leading interactions with healthcare providers, focusing on clinical selling and identifying customer needs for education. You'll work closely with the Oncology Business Manager to…
Must live in United States Must Own a Computer Must be 18 years old Must have a clean background Part time or Full time available
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What customer service representatives earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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