$16.25 per hour
am-4:30pm Who is Hospital Referral Services? Hospital Referral Services has an... ...row! The Onsite Medicaid Eligibility Representative will be responsible for : Reviewing... ...Requirements: Work Requirements: Previous…
Customer Support · Cleveland, OH
Customer Service Representative jobs in Cleveland, OH
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
229
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
6
Fresh in this list
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01
Open customer service representative roles
12 shown of 229 · sorted by freshness
We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture... ...Analysis, Financial Forecasting and Modeling, Financial Services Industry, M…
requires the ability to position integrated industrial service solutions, engage at multiple levels within customer organizations, and differentiate through value.... ...to a MISTRAS Group, Inc. Human Resources represent…
$20 - $23.5 per hour
Time Shift: Shift 1/7:00:00AM to 7:00:00PM Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based…
$171.6k - $338.3k
to accelerate growth for its ServiceNow Service Line across Consumer. Recruiting for... ...stakeholders to increase market penetration and customer acquisition.Drive deal and proposal win... ...with ServiceNow executives…
$122k - $240.5k
environment.Knowledge of enterprise software solutions, consulting services, and the broader Databricks marketplace.The TeamThe Sales... ...market model.Established relationships with Databricks sales representatives, cl…
Description Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up selling General cleaning duties Taking orders over phone and in person Deali…
$18 - $20 per hour
departments to support hotel bookings, meetings, and special events. The Sales Coordinator is crucial in maintaining efficiency and high service standards within the Sales department. Pay Range: $18-20 per hour based on…
$14 - $15 per hour
Remote Outbound Call Center Representative Life Line Screening | Full-Time | Fully Remote Are you looking for a rewarding remote... ...using a consultative approach. Deliver outstanding customer service while meeting per…
Requisition Number: 229111 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibili…
‑oriented, proactive, and comfortable working in a fast-paced, customer- focused environment. Key Responsibilities Sales Documentation... ...experience in sales support, administrative roles, or customer service preferre…
Remote Customer Service Representative | Client Benefits Representative | Work From Home | Weekly Pay Company: AO | Globe Life Location: 100% Remote (United States & Canada) Build Long-Term Client Relationships While Mak…
02
What customer service representatives earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Cleveland market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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