bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
Customer Support · Cleveland, OH
Customer Success Manager jobs in Cleveland, OH
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
235
Open roles today
$25–$55/hr
Typical pay range
$76k
Median, full-time
11
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01
Open customer success manager roles
12 shown of 235 · sorted by freshness
$163k - $322k
Sciences CRM Global Delivery Lead Our Deloitte Customer team empowers organizations to build... ...activities including service, customer success and professional services is growing in... ...CRM Global Delivery Lead Sen…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
consultative sales, clinical education, and strategic account management to ensure successful implementation and growth of Hologic’s minimally invasive... ...sales.Collaborate with internal teams to ensure customer satis…
$300k
professional with a proven track record in strategic account selling and managing large, complex deals within enterprise accounts? If so, you... ...strategic partnerships with enterprise accounts, enabling customers to f…
SummaryThe Account Executive is responsible for managing the full sales cycle for ProLease... ...real estate portfolio management.The successful candidate will develop new business opportunities... ...a consultative sale…
opportunities to deliver a variety of services including but not limited to design, consulting, advisory services, owners engineering, asset management, due diligence, and planning. Clients may include power utilities, c…
leadership team to coordinate staffing/recruiting plans for key hires and assist leadership as necessary with technical or project management hires.Work as part of the PA-OH-WV-DE Water Business Group leadership team to…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
but around the world.HDR is looking for a Data Center Project Manager to join our Building Engineering Services team in Ohio/Pennsylvania... ...projects (which is the primary focus of this role), the successful candidate…
architects and delivery leaders across SI, Managed Services, and deployment accelerators —... ...8 years full-cycle sales ownership — customer identification through close — with strong... ..., together with our culture…
$109.9k - $125.4k
Overview Dealer Success Manager - Cleveland, OH Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer- Centric Partner to our auto dealers, anchoring your efforts fi…
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What customer success managers earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$66k |
| Mid level | $31–$42 | $64k–$87k |
| Senior | $40–$55 | $83k–$115k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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