Distribution is responsible for leading customer engagement with identified oncology and... ...c-suite, pharmacy leadership, clinical management, membership management). Insights derived... ...up to 40% Desired Requireme…
Customer Support · Cleveland, OH
Customer Success Manager jobs in Cleveland, OH
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
273
Open roles today
$25–$55/hr
Typical pay range
$76k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 273 · sorted by freshness
work; think of Gallagher. Overview In this role, you’ll manage a book of client accounts and build trusted relationships with... ...Alongside client work, you may help coordinate administrative and customer service suppo…
Deliver solutions that transform how construction gets done. Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, s…
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory... ...displays. The primary role of the ASM is to service all customers in a sa…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$82.56k - $120k
Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers... ...: Air & Sea Job Posting Title: Operational Key Account Manager Time Type: Full…
$61.62k - $107.88k
in Northeast Ohio including Cleveland and surrounding cities of Euclid, Mentor, Painesville, Solon, etc. The Select Customer Success Account Manager will oversee and nurture relationships with our Select customers. The S…
Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through... ...organize client documentation in SharePoint. Support Customer Success Man…
loves engaging with people, enjoys driving conversations, and wants to represent a rapidly growing company known for outstanding customer experiences and top-rated products. What You'll Do: Represent Bath & Cabinet Exper…
Drive results and excel in execution Lead and ensure the successful distribution of YCANTH Execute national strategies- such as... .... The ability to achieve sales results, development of KOL/ customer relationships, ex…
$65k - $90k
our field sales team providing front-line customer service helping families navigate the... ...surpassing monthly home financing sales goals. ~ Manage an active pipeline by following up with... ...directly benefit from y…
much better with a sales driven manufacturer and management who appreciates and rewards its salespeople for their success? We know who we’re looking for to join our... .... Strategic and have developed and executed custo…
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What customer success managers earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$66k |
| Mid level | $31–$42 | $64k–$87k |
| Senior | $40–$55 | $83k–$115k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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