Overview At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll work closely... ...and carrier partners through timely responses and strong customer service, ensuring t…
Customer Support · Pittsburgh, PA
Customer Success Manager jobs in Pittsburgh, PA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
363
Open roles today
$25–$58/hr
Typical pay range
$80k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 363 · sorted by freshness
$2,500 - $5,000 per month
, and members of the community. This individual will actively manage a donor portfolio, qualify new donors, conduct discovery calls... ...and a collaborative approach to problem solving. Ability to successfully prioritiz…
solutions that align directly with each of our customers' strategic business needs. As a women-... ...the Salesforce Engagement Lead/Project Manager, your primary role will be to lead... ...Salesforce implementation proj…
$60.19k - $75.25k
Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client... ...portfolio of business. This includes overall accountability for the successful ne…
members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of... ...1(k) Savings Plan, discretionary profit sharing, discretionary success sharing,…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
satisfaction. Responsibilities And Duties Manage daily operations and performance of the... ...experience using best practices such as customer playbooks, value propositions, and... ...client facing role – preferably Cus…
to life every single day to enable our customers to make the world healthier, cleaner and... ...: The Associate Market Development Manager is responsible for leading innovative customer... ...support to internal commerci…
$128k - $252.5k
Our Deloitte Customer team empowers organizations to build deeper relationships with customers... ..., technology, creativity, and ongoing managed services to solve the biggest problems... ...on September 30, 2026 As a D…
Highmark Inc. JOB SUMMARY This job is responsible for managing a book of business and the business relationship as a strategic... ...Group contact for strategic planning and consultation. Support customers during the imp…
believe there are three components in successful business transformation: Business Strategy... ...us. Our services include management consulting, technology, and innovation... ...divisions & business units ~ Strong custo…
$109.9k - $125.4k
Overview Dealer Success Manager As a Dealer Success Manager, you operate as a Strategic Consultant and Customer- Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. Th…
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What customer success managers earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$34 | $53k–$70k |
| Mid level | $33–$44 | $68k–$92k |
| Senior | $42–$58 | $87k–$121k |
Adjusted for the Pittsburgh market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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