Warren, MI, is actively seeking an adept and experienced Landscape Sales and Account Manager to join our dynamic team. This opportunity offers limitless potential for growth and success. Responsibilities: Engage with new…
Customer Support · Detroit, MI
Customer Success Manager jobs in Detroit, MI
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
329
Open roles today
$25–$56/hr
Typical pay range
$77k
Median, full-time
2
Fresh in this list
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01
Open customer success manager roles
12 shown of 329 · sorted by freshness
Distribution is responsible for leading customer engagement with identified oncology and... ...c-suite, pharmacy leadership, clinical management, membership management). Insights derived... ...up to 40% Desired Requireme…
$144k - $244k
of diverse solution offerings as well as management of a diverse applications portfolio,... ...the ability to grow and improve client/ customer relationships, implement change, and leverage... ...organizations at C-level…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$28 per hour
: identifying and assessing dreams/desires/needs during the person centered plan and/or goal provision process, assisting with managing guardianships and Medicaid/entitlements, coordination of Vocational Profile/Employme…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
making. Implement standardized marketing success metrics to ensure consistency with other... ...Opportunity Analysis Prioritize and manage ad-hoc analyses to address critical... ...thrive and develop better products for…
excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): Assist in the W Pantry…
Client Accounting Services (CAS) Senior Manager Who: A seasoned accounting leader with an active CPA and at least six years of... ...managerial experience, preferably in public accounting - Proven success in business dev…
professional with 5–7 years of progressive experience and strong leadership skills. What: Oversee daily accounting operations, manage month-end close, review team work, provide advisory services, and support financial re…
for you. WHAT THE ROLE DELIVERS The Strategic Account Manager will manage, develop and grow the assigned territory within the... ...Automotive segment. This role manages assigned OEMs, strategic customers, markets, appli…
$19.23 - $38.46 per hour
competitive prices. Cogent also offers superior customer support by virtue of its end-to-end... ...building walks, lobby events, property management relationships, and customer face to face... ...preferred) with a track…
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What customer success managers earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$42 | $65k–$88k |
| Senior | $40–$56 | $84k–$116k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
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VP of Customer Success
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