platform () provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance... ...looking for the right person to join our sales team! The Customer Success Manag…
Customer Support · Chicago, IL
Customer Success Manager jobs in Chicago, IL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,538
Open roles today
$28–$65/hr
Typical pay range
$89k
Median, full-time
5
Fresh in this list
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01
Open customer success manager roles
12 shown of 1,538 · sorted by freshness
$75k - $85k
As a Customer Success Manager at FORM , you will be a trusted strategic partner to the world’s leading Consumer Goods, food & beverage, and retail brands—empowering them to unlock the full value of the GoSpotCheck field…
impact. Our platform gives distributors and their operator customers (restaurants, hotels, caterers, healthcare, schools, etc.) a... ...revenue, efficiency, and customer experience. As a Customer Success Manager , you ar…
time. SAP is not offering current or future visa sponsorship for this role at this time. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey wit…
$224k - $308k
opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Principal Customer Success Manager role will play a critical part in the exciting growth and retention…
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they... ...quickly. You'll work alongside experienced Customer Success Managers whil…
Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments, unions, and payers to…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
$140k - $155k
mankind and potentially save the economy billions - not bad right? What will you do in the role? We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them…
$102k - $159k
innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our... ...product roadmap Qualifications To be successful in this role you have: You have 5+ years of account management, impl…
the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... .... Key pillars to th…
$140k - $210k
between cutting-edge risk analytics and real-world client success? Join our dynamic Risk Data Solutions team where you'll lead... ...landscapes. About the role As a Senior Customer Success Manager, you will own the clien…
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What customer success managers earn in Chicago
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $28–$38 | $59k–$78k |
| Mid level | $37–$50 | $76k–$103k |
| Senior | $47–$65 | $97k–$135k |
Adjusted for the Chicago market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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