building a talent pipeline for future Personal Lines Client Service Manager opportunities. While this role is not currently open, it is... .... You’ll apply practical experience in client-facing customer service (preferr…
Customer Support · Louisville, KY
Customer Success Manager jobs in Louisville, KY
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
271
Open roles today
$24–$55/hr
Typical pay range
$75k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 271 · sorted by freshness
$95k - $105k
The Senior Key Account Manager is responsible for managing and growing strategic customer relationships for a food and beverage manufacturing company. This role... ...manufacturing industry, and a proven ability to succe…
of growth! As a Neuroscience Account Manager, you lead the promotion of our... ...messages in a clear and compelling way to customers, effectively probe customer needs to handle... ...schizophrenia and bipolar disorder.…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
Description Arvato is seeking a Senior Global Key Account Manager to nurture our high-end clientele to ensure all business... ...work with clients and Arvato owned tools and websites; answer customer inquiries about orde…
$70k - $100k
of business in international ocean, air, customs brokerage, and domestic trucking Proactive... ...commission : Sky's the limit - your success directly impacts your earnings Car Allowance... ...(CRM) to track client's inf…
Key Account / National Account Manager Location: Louisville, KY (Remote Considered)... ...Opportunity Our Client is seeking a strategic, customer- focused Key Account / National Account... ...for key customers. Ensure su…
$150k - $180k
Total Reward frameworks for the ‘Executive’ Population to ensure the Company is able to attract, retain and incentivize colleagues. Manage all Global Mobility arrangements ensuring policies, processes and third-party con…
aligning solutions to their needs. The Sales Manager will lead the development and execution of effective sales strategies, successfully closing new deals to drive revenue growth.... ...and compelling RFI/RFP responses.…
driving new business growth by prospecting, managing complex sales cycles, and closing net-... ..., and continuous improvement are key to success. At Linnworks, top-performing Account... ...deals. They are skilled at unc…
player. You’re open-minded, committed to the success of all your colleagues, and you are a positive person to be around. You put the customer at the heart of your work and strive to... ...-sized business accounts ~ Build…
$74k - $107k
of Employee Resource Groups (ERGs) to support employees. How you will make history here… The Key Account Manager (KAM) is responsible for managing customer relationships, sales volume activities and improving in-store ex…
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What customer success managers earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$32 | $50k–$66k |
| Mid level | $31–$41 | $64k–$86k |
| Senior | $39–$55 | $82k–$114k |
Adjusted for the Louisville market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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