Your Mission As a Customer Success Manager at Linnworks , you’ll own the post-sale relationship with a portfolio of customers, helping them get maximum value from the Linnworks platform. You’ll build strong relationships…
Customer Support · Louisville, KY
Customer Success Manager jobs in Louisville, KY
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
297
Open roles today
$24–$55/hr
Typical pay range
$75k
Median, full-time
12
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01
Open customer success manager roles
12 shown of 297 · sorted by freshness
bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
direct selling to strategic and enterprise customers, customarily and regularly performed away... ..., or equivalent experience.5+ years of successful B2B sales experience, with consistent history of exceeding quota.Expe…
in annual marketing investment to drive customer acquisition, engagement, loyalty, brand... ...operations, digital, loyalty, category management, and executive leadership teams to align... ...consumer marketing programs.…
world?Watch Our Story:' Water Business Group is expanding, and we’re seeking accomplished Senior Project Managers to help drive our program’s continued success. This is a compelling opportunity to step into a high-impact…
ourselves: What is our impact on the world?Watch Our Story:' Water Business Group is growing, and we are looking for experienced Project Managers to help lead our program forward. This is an exciting opportunity to join…
medicines to the people who need them. We help customers gain insight and access to their markets... ...we are looking for a District Sales Manager to join our team of over 10,000 global... ...Business AcumenDemonstrated…
are hiring a Senior Director -- Client Success (Retirement Services) within our Small Business... ...advanced Tier 2 support and escalation management for clients, associates, and internal... ...experience in client serv…
business value.Meaningful Work From Day OneThe Enterprise Project Management Office (EPMO) Project Manager leads multiple medium- to large-... ...delivery, ensuring alignment, effective communication, and successful exec…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
and communities.In the role of Accounting Manager, we'll count on you to:Responsible for... ...interaction, and operational support required to successfully perform the job.Preferred Qualifications... ..., approach and a…
Design-Build (PDB), Engineer-Procure-Construct (EPC), Construction Manager- General Contractor (CMGC) / Construction Manager at Risk (CMAR... ..., and transitioning projects from pursuit to execution. The successful cand…
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What customer success managers earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$32 | $50k–$66k |
| Mid level | $31–$41 | $64k–$86k |
| Senior | $39–$55 | $82k–$114k |
Adjusted for the Louisville market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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