We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone wh…
Customer Support · Louisville, KY
Technical Support Specialist jobs in Louisville, KY
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
174
Open roles today
$17–$36/hr
Typical pay range
$52k
Median, full-time
6
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01
Open technical support specialist roles
12 shown of 174 · sorted by freshness
location in either Pittsburgh, PA or Louisville, KY. Working hours are 8:00am-5:00pm.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates t…
Owner (BSA/PO) acts as a bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce solutions... ...such as Sales Cloud, Service Cloud, or Experience Cloud. Support configuration…
Our CompanyBrightSpring Health ServicesOverviewThe Human Resources Information Systems Analyst is responsible for supporting operational data needs in our HR applications including ADP Enterprise, Cornerstone, iCIMS and…
Mississippi, North Carolina, South Carolina**QualificationsRequired:With Bachelors degree: 5 years of experience in Clinical application support or Healthcare Information TechnologyWith Associates degree: 7 years of expe…
Clinical App Systems Analyst Epic-Spec serves as a subject matter expert for the supported clinical application technology system and demonstrates understanding of the complex functional and technical nuances of those sy…
I.T. Support Analyst Jefferson County Clerk's OfficeLouisville, KY Apply JOB SUMMARY The IT Support Analyst provides first-line technical support to Jefferson County Clerk’s Office (JCCO) employees at office locations th…
Job Description The Configuration Center Technical Specialist supports the technical and operational activities of a high-volume device configuration and bundling environment supporting a major technology client. This ro…
seeking an experienced Learning & Development Business Analyst to support a large-scale Learning Management System (LMS) transformation... ...software deployments and can effectively bridge business and technical teams.…
$45k - $50k
Field IT Technician skilled in hardware troubleshooting and installations? If you're ready to spend most of your time on the road supporting small businesses in Louisville and nearby suburbs, we want you on our growing I…
$52.2k - $95.7k
Technical Analyst – Entry Level Position Description Are you interested in understanding how technology can solve complex business... ...systems, applications, and teams to ensure technology truly supports business outco…
$52.4k - $91.7k
exploration, statistical literacy, and visualization tools such as Power BI, Tableau, Excel) to support analysis. • Communicate findings and recommendations clearly, translating technical concepts into language that cros…
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What technical support specialists earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$23 | $36k–$47k |
| Mid level | $22–$28 | $46k–$59k |
| Senior | $27–$36 | $56k–$75k |
Adjusted for the Louisville market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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