considered The Business System Analyst serves as a primary support resource for Homecare Homebase (HCHB) and associated clinical... ...and follow-up through resolution · Serve as a functional and technical resource for e…
Customer Support · Louisville, KY
Technical Support Specialist jobs in Louisville, KY
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
203
Open roles today
$17–$36/hr
Typical pay range
$52k
Median, full-time
7
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Open technical support specialist roles
11 shown of 203 · sorted by freshness
Calhoun is adding a Technician to our IT team who will provide support to almost 200 users. We are a top commercial construction services... ...ongoing training and professional development to improve technical skills an…
$50k - $70k
achieve their long-term financial goals. The Wealth Management Analyst will work closely with advisors and senior team members to support client relationships, investment research, financial planning activities, and day-…
OfficeLouisville, KY Apply JOB SUMMARY The Accessibility Business Analyst supports the IT Project Manager in planning and carrying out the Clerk'... ...turns accessibility requirements into clear business and technical r…
$40.86 per hour
seeking a skilled Clinical Applications Analyst to join our team in supporting, upgrading, and implementing critical clinical applications... ...application systems and EMR solutions. Troubleshoot technical issues and pr…
$13.99 - $23.8 per hour
The successful Computer Operator I provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment in a 24/365 technical environment. Responsibilities Demonstrates a relentle…
Clinical Applications Analyst to join one of our top clients for an in-office opportunity in Louisville, Kentucky. This role involves supporting clinical applications with a primary focus on WellSky Rehab, providing supp…
$43 per hour
Job Description: Business Operations Analyst II Location: Louisville, United States Start Date: 14 April 2026 Pay Rate: $43 Per Hour Job Description: As a Business Operations Analyst II, you will act as a senior recruitm…
$22.43 per hour
Legal Assistant (Management Analyst I) Position Description As a Legal Assistant (Management Analyst I), you will support the DOJ's Executive Office for Immigration Review, specifically supporting the Louisville KY, Immi…
$95k - $125k
leader who enjoys developing people, improving processes, and delivering exceptional customer support? We're looking for a Service Desk Manager to lead a high-performing technical support team within a growing Managed Se…
Job Description Job Description Overview The Human Resources Information Systems Analyst is responsible for supporting operational data needs in our HR applications including ADP Enterprise, Cornerstone, iCIMS and any fu…
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What technical support specialists earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$23 | $36k–$47k |
| Mid level | $22–$28 | $46k–$59k |
| Senior | $27–$36 | $56k–$75k |
Adjusted for the Louisville market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
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Support Team Lead
05
Support Engineering Manager
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