want to find their next generation of talent. The Job We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. Th…
Customer Support · St. Louis, MO
Technical Support Specialist jobs in St. Louis, MO
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
366
Open roles today
$18–$36/hr
Typical pay range
$53k
Median, full-time
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01
Open technical support specialist roles
12 shown of 366 · sorted by freshness
$100k - $140k
Salary: $100,000 - 140,000 per year Requirements: ~6+ years of experience in writing and editing technical documentation ~ Interagency Training Center (ITC) TSCM Certification is required ~ Must complete a minimum of 40…
Heights, MO is looking to hire a full-time IT Services Mid-Level Support Technician to work on a team providing innovative solutions and... ..., providing quality services, and improving our employees technical skills. A…
Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates... ...to our clients. The Systems Administrator is a mid-level technical role wi…
Job Description Job Description Job Title: Systems Support Analyst Department: Information Services FLSA Classification: Salary... ...a very hands-on member of the Information Services department technical support team.…
Job Description Job Description POSITION SUMMARY The IT Support Analyst I serves as the primary point of contact for technology... ...requests across the University. This position provides first-level technical support f…
Job Description Job Description Description We are seeking a Technical Services and Warranty Specialist with strong electrical and controls troubleshooting experience to support our industrial air compressor product line…
equipment and advanced technology. Job Summary Provides technical assistance to computer users, both local and remote. Answers questions... ...-call rotation to ensure night and weekend crews are properly supported. Read…
$55k - $65k
Analyst is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees... .... Daily Responsibilities Provide Level 1 and 2 technical support. Provide fri…
Portfolio Support Technician Our Affordable Housing Property Management Company office is looking to add to our ever-growing corporate team! this role provides ongoing support, maintains data integrity, identifies, escal…
between business, IT, and external partners. Experience providing technical oversight or managing small-medium size/low-moderate complexity... ...to reflect changes introduced by new implementations or support issues. Ac…
you will serve as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with organizational... ...meet business needs and quality standards. Provide ongoing support and ma…
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What technical support specialists earn in St. Louis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $27–$36 | $57k–$75k |
Adjusted for the St. Louis market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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