balance. Reveille Group is a strategic advisory consulting firm that supports federal agency clients. We are focused on providing our diverse clients with innovative solutions including technical analysis and development…
Customer Support · Kansas City, MO
Technical Support Specialist jobs in Kansas City, MO
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
315
Open roles today
$18–$37/hr
Typical pay range
$54k
Median, full-time
8
Fresh in this list
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01
Open technical support specialist roles
9 shown of 315 · sorted by freshness
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Position TitleNeuromonitoring Specialist IDays - Full TimeBell HospitalPosition Summary /... ...management by team members; including supportive strategies for cost-containmentDemonstrates... ...the professional, clinica…
$2,000 per month
As a Mobile Crisis Response Specialist for Swope Health Services, you will be a part of a team of specialist who provide care for the people... ...and praise7. Empowering ExcellenceSwope Health Services supports its team…
infrastructure, your work will directly support economic vitality, public safety, sustainable... ..., economists, management consultants and specialists across disciplines to solve complex mobility challenges with innova…
OverviewWaters Corporation's Field Services Organization is comprised of highly skilled, motivated, and customer-focused professionals. In this role the Clinical Field Reviewer is responsible for reviewing all clinical r…
SummaryWe have an opportunity for an Analyst, EHS to join our team and support the Environmental, Health, Safety, and Sustainability... ...wastewater, waste, and sustainability initiatives.Collaborate with Technical Serv…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
Summary: The I.T. Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes... ...~ Extensive equipment support experience ~ Working technical knowledge…
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What technical support specialists earn in Kansas City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$29 | $47k–$61k |
| Senior | $28–$37 | $58k–$77k |
Adjusted for the Kansas City market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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