our florists to hand-arrange and deliver every bouquet! This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages,…
Customer Support · Oklahoma City, OK
Technical Support Specialist jobs in Oklahoma City, OK
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
187
Open roles today
$17–$35/hr
Typical pay range
$51k
Median, full-time
2
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Open technical support specialist roles
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Assist in creating and updating documentation Contribute to IT team discussions and solutions Train IT staff in different technical areas This position could include up to 25% travel Required Qualifications ~5+ years exp…
the government ensure the well being and support of U.S. citizens. Job Description... ...of standard or form letters. Provide technical audiovisual, multi-media, and video support... ...issues submitted by less-experienc…
optimize workforce planning, improve employee experience, and support strategic initiatives. Job Functions: Analyze workforce... ...communication skills with the ability to present insights to non- technical audiences ~…
$42 - $47 per hour
the specified project. Researches, analyzes, and compiles basic technical data for company products and system-level concepts in the... ...objectives. Works under general supervision. The Systems Engineering Support Anal…
IT Support Technician – Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, On-site Travel... ...This role is a great fit for someone who enjoys solving complex technical issues, taking ownershi…
Kforce has a client in Oklahoma City, OK that is seeking a IT Support Technician. Position Summary: This role of IT Support Technician... ...related to Nortek IT environment (T1) ~ Provides Tier 1 technical hardware and…
$39.4k - $78.2k
Job ID 329640 Job Title: IT Desktop Support Technician Job Category: Information Technology Time Type: Full time Minimum Clearance... ...system upgrades to ensure the security and integrity of the technical environment.…
$20 - $22 per hour
Company: Our client is seeking a hands-on IT Technician to support desktop hardware, end users, and IT operations. This is an excellent... ..., Linux, or VMware exposure Perks: Variety of hands-on technical work Exposure…
$50k - $65k
Job Description Job Description Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range... ...We are seeking an IT Support Specialist to provide onsite technical support across m…
$19.12 - $25.88 per hour
Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Audiovisual Equipment... .... Resolves more complex issues submitted by less-experience Specialists. Participates…
$90k - $100k
Job Description Job Description Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position... ...today to discuss this opportunity! Overview: Opportunity to support a mission-dri…
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What technical support specialists earn in Oklahoma City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$22 | $36k–$46k |
| Mid level | $21–$28 | $44k–$58k |
| Senior | $26–$35 | $55k–$73k |
Adjusted for the Oklahoma City market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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