project costs capture and analyze user needs, system requirements and business processes translate user needs into functional and technical specifications complete QA testing of dashboards lead acceptance testing with us…
Customer Support · Houston, TX
Technical Support Specialist jobs in Houston, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
644
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
2
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01
Open technical support specialist roles
12 shown of 644 · sorted by freshness
$39k - $45k
IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Job Description Support Technicians provide front-line technical support to end users, troubleshoot server and network…
direction, provides all levels of end user PC support. Coordinates configuration, installation... ..., using basic troubleshooting and technical skills. Provides status reports, problem... ...in their region. Will work w…
Join the ECI Group's Professional Technical Services Network as a contract Senior IT Business Analyst – Trading & Supply (Endur). This... ...client is seeking an experienced Senior IT Business Analyst to support Trading…
$44k - $46k
nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today’s healthcare... ...area of Houston. Responsibilities: Provide first-level technical support…
Technical Specialist Driving Technical Excellence and Quality Innovation Across Advanced Inspection Technologies Do you enjoy solving complex technical challenges and delivering world-class support for cutting-edge inspe…
Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardwar…
We are seeking an experienced Senior IT Business Analyst to support Trading & Supply technology initiatives. The ideal candidate will... .... This role will work closely with business stakeholders and technical teams to…
analysis. Duties / Responsibilities Align best practices to support a lean enterprise vision and standardized operating model... ...support. ~ Ability to analyze and refine business, functional, and technical requirement…
$85 per hour
Year Compensation: ~ Pay Rate: $85.00/hr. Location: ~ Houston, TX What You Can Expect The ETRM Project Support Analyst will play a critical role in ensuring a smooth transition from Aligne to Orchestrade by providing day…
deliver high-end engineering, science, technology, and mission support solutions. From national security and readiness to advanced research... ...follow-the-sun IT Service Desk. This role provides first-line technical su…
executing and deploying new functionalities, and providing operational support for existing solutions—primarily the WellView application. The... ...communicate with business and vendor representatives, support technical…
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What technical support specialists earn in Houston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$51k |
| Mid level | $24–$31 | $49k–$64k |
| Senior | $29–$38 | $61k–$80k |
Adjusted for the Houston market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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