$105k - $115k
Strategy & Planning Principal Analyst will play a pivotal role in supporting the Strategy, Operations & Execution Director/CAO of TEI by... ...presenting presentations and other materials that “translate” technical infor…
Customer Support · Houston, TX
Technical Support Specialist jobs in Houston, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
623
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
9
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Open technical support specialist roles
12 shown of 623 · sorted by freshness
and FISH samples, write reports, and ensure quality standards. Support lab manager in staffing, scheduling, and monitoring turnaround... ...accurate records.Ensure prompt notification to the supervisor/ technical leaders…
how systems are used in the real world and how cybersecurity can best support reliability, security, and business outcomes. You will help translate vulnerabilities, security findings, and technical risks into clear, acti…
$130k - $225k
and audit-traceable.Design AI-enabled business solutions - including intelligent automation, LLM-assisted workflows, and decision- support tools - with governance, explainability, and human-in-the-loop controls built in…
IT Systems & Support AdministratorJob DetailsDepartment: G&A IT | Reports To: Senior Director - Internal IMS | Status: ExemptWorksite... ..., and other G&A functions.Success in this role requires strong technical capabil…
Job SummaryThe UPS Technical Resource Specialist serves as a subject matter expert supporting UPS products, Battery Energy Storage Systems (BESS), and related power conversion technologies. This role is responsible for c…
transportation pipelines, and multiple Renewable Natural Gas (RNG) and Liquified Natural Gas (LNG) plants. In this role, the analyst will support core financial planning activities, including forecasting, budgeting, mont…
$110k - $125k
evaluate structured and corporate energy transactions across the full deal lifecycle — from origination through closing — while supporting ongoing portfolio management.ResponsibilitiesAssess client creditworthiness throu…
being you? Are you know for your ability to adapt in everchanging fast paced environments? If so, then Commercial Real Estate Support Specialist role might be for you!At Frost, it’s about more than a job. It’s about havi…
$120k - $160k
Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting... ...work closely with traders, quants, developers, QA, and senior technical team…
project costs capture and analyze user needs, system requirements and business processes translate user needs into functional and technical specifications complete QA testing of dashboards lead acceptance testing with us…
We are seeking an experienced Senior IT Business Analyst to support Trading & Supply technology initiatives. The ideal candidate will... .... This role will work closely with business stakeholders and technical teams to…
02
What technical support specialists earn in Houston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$51k |
| Mid level | $24–$31 | $49k–$64k |
| Senior | $29–$38 | $61k–$80k |
Adjusted for the Houston market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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