play operator who can step in to own an active project pipeline, launch earmarked initiatives, and provide steady-state operational support across the tenant. The ideal candidate must be a subject matter expert in Workda…
Customer Support · Austin, TX
Technical Support Specialist jobs in Austin, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
387
Open roles today
$20–$41/hr
Typical pay range
$60k
Median, full-time
11
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01
Open technical support specialist roles
12 shown of 387 · sorted by freshness
leave your mark on our energy future.In the role of Substation Technical Specialist, we'll count on you to: Perform engineering assignments... ...Professionals) help create a sense of belonging and foster a supportive en…
$109.8k - $206.7k
Services (VAS) opportunities across Visa. The team provides commercial deal advisory, financial modeling, pricing strategy, negotiation support, and governance oversight to help structure competitive client solutions whi…
with a deep, accurate, and actionable understanding of the consumer.The Consumer Insights Analyst is an individual contributor who supports work across three key areas of customer and consumer understanding—market intell…
highly motivated Business Systems Analyst (BSA) Contractor to support a site rebuild initiative, it is a multi-year digital transformation... ..., client journeys, and reporting needs are represented in technical require…
Enable the CoS office with data models and what-if scenarios to support leadership in making operational decisions.Minimum... ...degree in Engineering, Math, Quantitative Science, or a related technical field, or equival…
Desktop Support Analyst IIOnsite | Austin, TX | Contract with potential to hireRobert Half is partnering with a retail client to hire... ...contract with opportunity to go full-time) to provide hands-on technical support…
$31.79 - $50.19 per hour
What this Job Entails: The primary focus of the PCM Analyst will be on providing modeling, data analytics and pricing support to enable agile and effective decision making at some of our largest clients as well as around…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
actively partnering with an Austin-based client to identify an IT support specialist II. This contract opportunity is ideal for someone who... ...for meetings and live events when needed.• Offer high-touch technical assi…
internal and external partners on ongoing examinations and audits of liquidity practices. The Treasury Regulatory Reporting Analyst will support the daily production, validation, control, and submission processes for U.S…
$24 - $25 per hour
Fleet Tech Support Specialist Location: Austin, TX — On-site Pay: $24–$25/hour Schedule: Full-time, rotating shifts including... ...identify unusual events or potential issues Troubleshoot technical and operational probl…
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What technical support specialists earn in Austin
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$26 | $42k–$55k |
| Mid level | $25–$33 | $52k–$68k |
| Senior | $31–$41 | $65k–$86k |
Adjusted for the Austin market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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