$20 - $24 per hour
TX | $20–$24/hr | Full-Time Join the growing autonomous vehicle industry and help support a cutting-edge vehicle fleet in Austin. We’re hiring a Technical Support Specialist to troubleshoot technical issues, support vehi…
Customer Support · Austin, TX
Technical Support Specialist jobs in Austin, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
545
Open roles today
$20–$41/hr
Typical pay range
$60k
Median, full-time
4
Fresh in this list
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01
Open technical support specialist roles
12 shown of 545 · sorted by freshness
IDR is seeking a Support Technician to join one of our top clients for an opportunity in City, State . In this role, you will provide hands-on IT support in a fast-paced, enterprise environment, partnering closely with e…
$22 per hour
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong ve…
decisions, finding technological solutions to business needs, and supporting growth initiatives through the development of processes and... ...users to analyze and define business requirements considering technical feasi…
comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment.... ...needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical suppor…
$60k - $80k
software and the teams who rely on it every day. WHAT YOU’LL DO Support and help administer the company’s core business systems,... ...verbal communication skills — you’ll be explaining systems to non- technical teammate…
$18 - $25 per hour
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as…
$70k - $95k
on behalf of our client for an entry-level Help Desk Specialist to join their growing remote IT support team. This is a great opportunity for someone early... ...calm under pressure, communicating clearly with non- techn…
$23.25 - $24 per hour
customer‑focused IT professional who enjoys solving problems and supporting end users in a dynamic enterprise environment. This role is... ...troubleshooting skills with the ability to clearly explain solutions to non‑ t…
Job Responsibilities: The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer... ...to be able to work alongside the NOC and other IT Staff to support the overall…
efficiency and effectiveness. Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in... ...fees. We may use artificial intelligence (AI) tools to support parts of the hir…
Must live in Austin, TX area) I. DESCRIPTION OF SERVICES The Support System Administrator will be responsible for supporting the... ...development, and maintenance of various system applications. Provides technical assis…
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What technical support specialists earn in Austin
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$26 | $42k–$55k |
| Mid level | $25–$33 | $52k–$68k |
| Senior | $31–$41 | $65k–$86k |
Adjusted for the Austin market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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