$31.2k - $33.28k
communication skills Preferred: At least one year of experience in technical support, help desk, or IT Preferred: Experience with POS systems... ...More: We are seeking a bilingual POS Technical Support Specialist to ass…
Customer Support · Fort Worth, TX
Technical Support Specialist jobs in Fort Worth, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
178
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
11
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Open technical support specialist roles
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methods to make recommendations regarding their use. • Serve as a technical liaison between quality control and other departments, vendors,... ...how they might be improved. • Complete documentation needed to support tes…
$108.16k - $114.4k
tools such as R or Python is a plus Responsibilities: Analyze large datasets to uncover trends, patterns, and insights that support business decisions Create and maintain dashboards and reports that present data effectiv…
love this jobAs one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled... ...communication between engineering squads and IT leadership, and support clear…
and drive revenue across the membership lifecycle. This individual will be responsible for analyzing data and constructing models to support member acquisition, elite status qualification and recognition, and customer re…
Agency: Bureau of Prisons/Federal Prison SystemDepartment: Department of JusticeSalary: Starting at $115,711 Per year (GS 13)Dates: Open 09/23/2026 to 09/30/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePos…
$80k - $139k
other.About the role:CLA is looking to hire a Senior Analyst - Post Merger Integration for our Deal Services practice. This role supports private equity-backed and growth-oriented companies through financial professional…
this role:Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group within Wealth and Investment... ..., or any other legally protected characteristic.Employees support our focu…
International is seeking an experienced Information Systems Analyst to support the Commander, Naval Air Force Reserve (CNAFR) Code N41... ...operations, administration, maintenance, training and overall technical experti…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
Job Description AZZ has an exciting opportunity for a DGS Support Analyst. This is an IT-adjacent, operations-focused position... ...requires regular travel to galvanizing facilities to provide hands-on technical support…
$30 - $32.7 per hour
Esters Blvd Division: Air & Sea Job Posting Title: Junior IT Specialist Time Type: Full Time To strengthen our Regional IT... ..., we are looking for a motivated individual to help with IT support in the Dallas TX area.…
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What technical support specialists earn in Fort Worth
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$24 | $39k–$50k |
| Mid level | $23–$30 | $48k–$63k |
| Senior | $29–$38 | $60k–$80k |
Adjusted for the Fort Worth market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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