Administrator is responsible for the administration, configuration, support, enhancement, and optimization of Oracle Cloud EPM... ...with budgeting, forecasting, and Oracle Cloud implementations. Technical Skills Plann…
Customer Support · Fort Worth, TX
Technical Support Specialist jobs in Fort Worth, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
218
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
10
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Open technical support specialist roles
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responsible for administering, configuring, implementing, and supporting Oracle Fusion Cloud Payroll and related HCM applications.... ...~ Experience with Oracle Fusion Cloud quarterly updates. ~ Technical Skills ~ Oracl…
$70k - $80k
customers. Read more at Location: USA - Fort Worth, Silver Creek Rd Division: Solutions Job Posting Title: Technical Writer-Business Support Specialist - 121519 Time Type: Full Time . The Business Support Specialist, Tec…
Event Technology Support Technician (Part-Time) Trail Drive Management Corporation Properties: Trail Drive Management Corp. (TDMC) is... ...not limited to event booking, event management, marketing, IT, technical service…
ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you ca…
carriers and two ground handlers, Develop forecasts and presentations to provide internal recommendations regarding staffing supportability and special programs, Lead and coordinate with the Ops Performance & Planning te…
Analyst is responsible for the administration, configuration, support, enhancement, and optimization of Oracle Fusion Cloud Human... ...HCM Cloud. Knowledge of HR and Payroll business processes. Technical Skills Core…
Reviews planning master data for accuracy and executes Master Data Management (MDM) corrective actions for any system data errors. Supports internal teams (such as Purchasing, Engineering, and Operations) in resolving ma…
Processes and Applications Role: Specialist Job Title: Processes & Applications... ...local and international laws while supporting our fast-paced New Product Introduction... ...the cross- border exchange of technical da…
this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled... ...deployment, management, and maintenance of software applications that support bus…
ABOUT THE ROLE This technology support position requires teamwork, communication, and a passion for working directly with end users... ...understanding VoIP and configuring simple networks. Applies strong technical skill…
Manager of Financial Planning & Analysis, this individual will support the budgeting, forecasting, financial analysis, and management... ...experienced FP&A Manager and finance leadership Opportunity to build technical a…
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What technical support specialists earn in Fort Worth
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$24 | $39k–$50k |
| Mid level | $23–$30 | $48k–$63k |
| Senior | $29–$38 | $60k–$80k |
Adjusted for the Fort Worth market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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