$104k - $144k
year Requirements: High school diploma or equivalent. IT support- related coursework or certifications are preferred. At least... ...to approximately 400 division staff. Provide hardware and technical support across our…
Customer Support · San Antonio, TX
Technical Support Specialist jobs in San Antonio, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
297
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
8
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01
Open technical support specialist roles
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leave your mark on our energy future.In the role of Substation Technical Specialist, we'll count on you to: Perform engineering assignments... ...Professionals) help create a sense of belonging and foster a supportive en…
$114.08k - $218.03k
part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or... ...position.What you'll do:Leverages advanced business, analytical and technical k…
implementing projects and providing daily support of automation systems for loading and... ...troubleshooting, installation, and general technical system support. Will provide support of... ...occasional weekend workThe…
We are seeking a Manufacturing Business Analyst / Business Process Consultant to support a large-scale manufacturing transformation initiative. The ideal candidate will have strong hands-on manufacturing and plant-floor…
$99.16k - $189.53k
performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehe…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
Title: GSE Mechanic(Ground support equipment Mechanic) Location: San Antonio, TX Duration: Contract-to-Hire Key Requirements ~1 4+ years of heavy equipment, diesel, automotive, or industrial maintenance experience. ~ Str…
$65k - $121.3k
Windows operating system is expected. Responsibilities: We provide technical expertise, project management, guidance, and direction for the implementation and operation of computer systems supporting financial, clinical,…
$46.7k - $95.2k
reports, integrations, and automations that support client operations. Working as part of an experienced technical delivery team, you will develop assigned solution... ..., data engineers, analysts, platform specialists,…
$67k - $136.8k
Sector – Service Delivery Center – Platforms - Microsoft Senior Technical Business Analyst From strategy to execution, the Government... ...senior-level responsibilities within the firm. EY seniors support people-related…
analysis; focusing on quality improvement and data management ensuring reliability and validity of data. -Collaborate closely with technical teams to implement the requirements, provide necessary guidance to testers duri…
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What technical support specialists earn in San Antonio
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the San Antonio market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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