SWBC is seeking a motivated IT support specialist to provide first-level technical assistance for end-user devices and applications. You’ll troubleshoot hardware and software issues, deploy and maintain equipment, and as…
Customer Support · San Antonio, TX
Technical Support Specialist jobs in San Antonio, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
349
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
4
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01
Open technical support specialist roles
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bring in someone who can help alleviate that workload and support delivery of reporting and analytics requests for supply chain leadership... ...ownership SAP solution design experience SAP technical architecture experie…
$23.3 - $29.9 per hour
SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Desktop... ...solutions with team leads, supervisors, appropriate managers, specialists and/or Contractor technicia…
$67k - $136.8k
Sector – Service Delivery Center – Platforms - Microsoft Senior Technical Business Analyst From strategy to execution, the Government... ...senior-level responsibilities within the firm. EY seniors support people-related…
Job Title: Analytics Product Operations / Technical Business Analyst Location: San Antonio, TX (Onsite) Contract Must have... ...internal partners, including IT and the Experience teams we support. The Senior Business An…
Description Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information... ...Responsibilities: Provides first level hardware and software technical support to…
If you are an End User Support guru, like being a part of a team, and enjoy a fun and fast-paced environment, we have an exciting opportunity... ..., business applications, office suite, azure) Provide technical support…
IT Support Specialist I Job Summary The IT Support Specialist I provide on-site and remote support for application and hardware issues... ...clinical environments and performs duties with a low level of technical supervi…
Job Description Job Description Job Descriptions - Human Resources Department Position: IT Specialist Department/Campus: Campus Reports to: Operations Manager FLSA Status: Nonexempt Pay Grade: PG-1065 Job Type Full Time…
employees with an array of medical, dental, and vision packages to support the needs of their families. Some of the wonderful benefits we... ...requirements to meet end user needs. Provides computer technical expertise,…
Job Description Job Description POSITION SUMMARY AND RESPONSIBILITIES Provides computer project technical expertise, project management, technical guidance and direction in the implementation and operation of computer sy…
with minimal breaks. Availability: After device cutover, day-1 support may be required, and the individual must be available and on... ...enhance efficiency during installations. Minimum Qualifications/ Technical and Edu…
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What technical support specialists earn in San Antonio
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the San Antonio market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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