$16 - $24 per hour
Entry-Level Field Technician - Construction Materials Testing - Jefferson, Louisiana Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively se…
Customer Support · New Orleans, LA
Technical Support Specialist jobs in New Orleans, LA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
105
Open roles today
$18–$37/hr
Typical pay range
$54k
Median, full-time
3
Fresh in this list
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01
Open technical support specialist roles
12 shown of 105 · sorted by freshness
$82.6k - $162.8k
2027. Work you'll do As a Consultant, Strategy, Growth & Transformation on the Cyber Strategy team, you will be responsible for… Supporting cyber strategy engagements across multiple service types, including cyber risk a…
and write associated reports· Write/edit mechanical specifications and select equipment, systems and devices· Provide construction support as needed· Conduct QA/QC on and coordinate with the work of other Mechanical Engi…
$22 - $24 per hour
Testing CentraL is proactively seeking a Laboratory Analyst to support their Asbestos team. The position does not have a set start date... ...samples as needed Maintains client service and provides technical support as n…
service bulletins * Maintain a clean, safe, and organized work environment * Test drive vehicles to verify repairs when needed * Support a collaborative, team-oriented service department What We’re Looking For * High sch…
$150k
years of success * Consistent workflow - no shortage of work * Modern, well-equipped shop with the latest tools & technology * Supportive leadership focused on your growth and success * Ongoing paid training & manufactur…
backup & restore, and asset inventory controls. • Provide IT support to the PCN through Network administration and support, server... ...Operating Systems, and Server and PC maintenance. • Strong technical skills and exp…
Job Summary: As an IT Support Technician, you will provide technical support for PCs, laptops, printers, network issues, software updates, and end-user support for all IT services. The ideal candidate should be able to t…
$110.1k - $194k
Administrator Position Description Position Description The Process Control Network/Windows Systems Administrator is a technical expert in the support, design, configuration, and change of systems supporting the Industri…
compliance, and contractual defensibility of volumetric reporting supporting financial settlement, regulatory reporting, and audit... ...enterprise measurement systems including FLOWCAL and eLynx. Provide technical leade…
$73.5k - $83.9k
Overview Senior Administrative Assistant (Administrative Support Assistant III) - Corporate Banking Capital One is seeking an... ...required to provide needed reasonable accommodations. For technical support or questions…
Support Services Technician I Company: BramTech Solutions, Inc. Location: New Orleans, LA About Us: BramTech Solutions is a... ...maintaining our clients’ IT infrastructure. You’ll provide Remote technical support, troub…
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What technical support specialists earn in New Orleans
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$29 | $47k–$61k |
| Senior | $28–$37 | $58k–$77k |
Adjusted for the New Orleans market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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