$51.75k - $69.75k
FirstLine Schools: TECHNICAL SUPPORT SPECIALIST II Reports to: Director of IT FLSA Status: Exempt Position Type: Full Time Compensation: $51,750 - $69,751 annually Position Summary: The Tier 2 Technical Support Specialis…
Customer Support · New Orleans, LA
Technical Support Specialist jobs in New Orleans, LA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
173
Open roles today
$18–$37/hr
Typical pay range
$54k
Median, full-time
6
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01
Open technical support specialist roles
12 shown of 173 · sorted by freshness
I is responsible for, but not limited to, handling first level support of servicerequests by telephone, email, chat or onsite. This position... ...• All other duties as assigned.• Maintains professional and technical kno…
acquisition services and acquisition training; administrative support services; Information Technology Support Services and program and... ...' projects and programs.Job Summary:The Data Analyst provides technical, analy…
Helpdesk Coordinator to join a dynamic, fast-paced team of experienced IT professionals positioned to install, support and maintain a variety of diverse technical offerings at Isidore Newman School. Position Description:…
its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and tr…
industries for over 40 years. We deliver strategic IT support that helps our clients operate efficiently and grow with... ...on employee feedback. We are seeking an IT Support Specialist to join our growing technical tea…
$73.5k - $83.9k
Senior Administrative Assistant (Administrative Support Assistant III) - Corporate Banking Capital One is seeking an exceptionally bright... ...required to provide needed reasonable accommodations. For technical support…
technology implementations, business process improvements, and project support. The ideal candidate will have strong analytical skills, a... ...to support project goals. Support communication between technical teams and…
efficiency improvements. The candidate will collaborate with stakeholders and IT teams to gather requirements, document processes, and support project implementations. Key Responsibilities: Gather and analyze business re…
Arcetyp LLC is looking for an experienced Data Analyst to support a US Federal Government client. Work on this contact will be performed... ....S. Citizen. Position Overview The Data Analyst provides technical, operation…
Support Services Technician I Company: BramTech Solutions, Inc. Location: New Orleans, LA About Us: BramTech Solutions is a... ...maintaining our clients’ IT infrastructure. You’ll provide Remote technical support, troub…
Job Description Job Description Position Title: Life Support Systems Technician Department: Husbandry Reports To: Curator of... ...• Thrive in a team environment, using your organizational and technical skills to ensure…
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What technical support specialists earn in New Orleans
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$29 | $47k–$61k |
| Senior | $28–$37 | $58k–$77k |
Adjusted for the New Orleans market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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