Behavioral Services of Louisiana, LLC is a leading provider of high-quality peer support services for families in need. We are currently seeking a dedicated and experienced Support Specialist Supervisor to join our Famil…
Engineering & IT · New Orleans, LA
IT Support Specialist jobs in New Orleans, LA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
17
Open roles today
$18–$43/hr
Typical pay range
$61k
Median, full-time
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Open it support specialist roles
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Join our team at Behavioral Services of Louisiana, LLC, as a Child Peer Support Specialist. We are a dedicated Family Support Organization, committed to providing quality mental health services in the community. This rol…
$865 - $1,195 per week
Transportation Support Coordinator (Remote) — $865–$1,195 per week Position Summary The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving wi…
$85.39k - $116.98k
(SSG) is seeking a talented Senior Application/Infrastructure Support Engineer Location: Remote Department: Veterans Affairs (... ...Implement continuous improvement methodology through the use of IT systems or procedure…
$8 - $20 per hour
Description The Sustain Network is a restaurant and hospitality consulting firm representing an undisclosed client in your area. Our clients has ambitious growth plans over the next few years and is seeking talented lead…
We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. B-level technician qualifications and ASE certifications a…
stalking. The organization is seeking to fill the role of Intake Specialist. The Intake Specialist will assist in the development,... ...interpersonal, communication, organizational and computer skills. It requires an ex…
We are looking for energetic, friendly, and motivated Leasing Specialists who are flexible, responsible and eager to participate in a team environment. Must be able to work on the Westbank and Eastbank. Join our team and…
Operate the PCN cyber security controls focusing on patching, anti-virus, backup & restore, and asset inventory controls. • Provide IT support to the PCN through Network administration and support, server system administ…
$110.1k - $194k
Network/Windows Systems Administrator is a technical expert in the support, design, configuration, and change of systems supporting the... ...system administration, system integration, security and operational IT hardwar…
Technical Services Network as a onsite Mechanical Reliability Specialist This an 18- 24-month duration from award based in the New... ...petrochemical/chemical manufacturing operation requiring engineering support for co…
Job Summary: We are seeking an experienced EHR Documentation Support Specialist to join our IT team. In this role, you will support efficient, accurate EHR documentation, assist users in effectively using our Epic EHR sy…
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What it support specialists earn in New Orleans
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $38k–$52k |
| Mid level | $25–$34 | $52k–$70k |
| Senior | $33–$43 | $68k–$89k |
Adjusted for the New Orleans market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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