REYNOLDS & REYNOLDS CO through Proton Dealership IT seeks a customer‑driven IT Helpdesk Support Technician for a remote role. You will be the first line of contact, guiding customers through troubleshooting, documenting…
Engineering & IT · Atlanta, GA
IT Support Specialist jobs in Atlanta, GA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
167
Open roles today
$20–$47/hr
Typical pay range
$66k
Median, full-time
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Open it support specialist roles
12 shown of 167 · sorted by freshness
Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment... ..., Microsoft 365 services, hardware, software, and related IT assets. Re…
Description Job Description Position Overview We are seeking an experienced Network & Systems Administrator to provide onsite IT support for our Atlanta office. This role will be responsible for maintaining day-to-day IT…
computer problems for clients in person, via telephone, email, or from remote locations. The IT Service Desk Technician provides first- and second-level technical support to client employees by diagnosing, troubleshootin…
clients and engineering teams to design and deliver reliable, efficient facilities that support modern digital infrastructure. This opportunity is ideal for an early-career IT professional looking to develop their skills…
Job Description Job Description Job Title: IT Operations Specialist – Level 2Reports to: IT Operations Manager The IT Operations Specialist... ...across DEPLOY's client's IT Operations. This position supports and automat…
$50k - $55k
Job Description Job Description Role: IT Support Specialist Department: IT Location: Atlanta Reports into: Director of IT, UK based Contract: Full Time About the role We are seeking an IT Support Specialist based in the…
optimization of Coupa and related procurement applications. You will collaborate closely with Procurement, IT, and Operations stakeholders to deliver solutions that support supplier relationships, streamline purchasing w…
Administrator with high networking capabilities. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, trouble…
Description Are you passionate about technology and eager to solve IT challenges while making a difference in a school community?... ...to join our school’s IT team. In this role, you will support students, teachers, and…
general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user... ...occasional remote work Job Description: We are seeking an IT Support Specialist to joi…
Job Description Job Description IT Technical Support Specialist *Candidate MUST be local to Milledgeville 31062 area* This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide tr…
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What it support specialists earn in Atlanta
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$27 | $41k–$56k |
| Mid level | $27–$37 | $56k–$76k |
| Senior | $35–$47 | $73k–$97k |
Adjusted for the Atlanta market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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