$68k - $108k
demonstrated interest in or passion for IT International sourcing experience Experience... ...and/or Q&A tools Responsibilities: Support stakeholders across IT, Finance, HR,... ...enthusiastic, experienced IT Procurement…
Engineering & IT · Atlanta, GA
IT Support Specialist jobs in Atlanta, GA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
108
Open roles today
$20–$47/hr
Typical pay range
$66k
Median, full-time
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Open it support specialist roles
11 shown of 108 · sorted by freshness
Global IT Solution Architect Expert Senior Manager - Atlanta, United States of America... ...and coordinate joint initiatives. Support product squads translating and prioritizing... ...intelligence, analytics, operationa…
$92.3k - $166.85k
Administrators to provide specialized technical support, administrative oversight, and ensure the... .... This role transitions beyond general IT support to focus on high-performance... ...technical mentorship and guidan…
We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland.... ...identity management. You will work closely with a collaborative IT team…
direct supervision, provides management information system user support on a continuing basis, either by phone or site visit, and troubleshoots... .... This position is well suited to someone with general IT skills, stro…
Job-ID28978139Reference26-21327Summarized Purpose: • Provide on-site technical support to participants during scheduled visits • Assist participants with porting their mobile phones to the required platform • Configure a…
Bilingual PMO Support Specialist (English/Spanish)Location: Atlanta, GAThe PMO Support Specialist is the operational backbone of RELEX's Global Project Management Office. This role owns the setup, maintenance, and lifecy…
$90 per hour
relocation candidates: Yes Section B: Job Description: We are seeking an experienced MuleSoft Architect with 10+ years of IT experience and extensive expertise in enterprise integration, API management, and MuleSoft Anyp…
$49.8k - $102k
: Location: Atlanta,GA,US Remote Work: Hybrid Job Number: R0192132 IT Helpdesk Specialist Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applica…
The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions. The position... ...effectively under tight deadlines** 20. Be a team person who supports co-worker…
$152.2k - $209.2k
culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Dolby Cloud Solutions organiza…
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What it support specialists earn in Atlanta
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$27 | $41k–$56k |
| Mid level | $27–$37 | $56k–$76k |
| Senior | $35–$47 | $73k–$97k |
Adjusted for the Atlanta market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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