Description Insurance Assistance Program (IAP) Support Program Position Title: IAP Support Specialist Schedule: Full-Time, Monday-Friday, 8:00AM 4:30PM or 9:00AM 5:30PM Location: Hybrid; In-Office on Mondays Reports To:…
Engineering & IT · Nashville, TN
IT Support Specialist jobs in Nashville, TN
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$19–$46/hr
Typical pay range
$65k
Median, full-time
7
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Open it support specialist roles
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We are looking for a skilled professional to drive system administration, security, and automation across core Salesforce platforms. Key Highlights ~ Position: Enterprise Application Consultant / Salesforce Platform Admi…
experienced Salesforce Administrator II to manage, optimize, and support a multi-org enterprise environment! Position Details... ...Certified Advanced Administrator ~ Education: Bachelor's degree in Computer Science, IT,…
Description Job Details The Salesforce Platform Administrator II provides advanced system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium…
data model changes. Maintain Salesforce data quality, including duplicate management, data cleansing, and validation. Support Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud. Gather business req…
The Salesforce Platform Administrator II provides advanced system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium-sized enhancements, use…
$18 per hour
Job Summary Resident Support Specialist Weekend Position Summery- Male Only Dismas House is a residential reentry program for men returning to the community from state and private prisons and county jails in Tennessee. D…
Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help... .... Identify problems, troubleshoot, and provide miscellaneous support. • Consult w…
$80k - $100k
Everlight Solar is seeking a highly skilled Salesforce Administrator who will design and code functional programs and applications, producing fully functional software applications according to requirements. As a Salesfo…
POSITION SUMMARY : The HR & Office Support Specialist plays a dynamic, high-impact role supporting the full scope of HR operations while also managing day-to-day office administration. This position ensures smooth HR pro…
Job Summary Position Summary The Family Support Specialist creates and facilitates trauma-informed activities for children of all ages during their stay in the Weaver Domestic Violence Shelter. This role will have a high…
address the needs of a broad range of customers and industries. Job Category HR Position Summary We are looking an HR Support Specialist for Mail Services to join our team in Nashville, TN. This role is responsible for t…
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What it support specialists earn in Nashville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$26 | $40k–$55k |
| Mid level | $26–$36 | $55k–$75k |
| Senior | $35–$46 | $72k–$95k |
National ranges — pay in Nashville typically tracks these.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
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Senior IT Support Specialist
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Systems Administrator
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