A Day in the Life: The essential functions of this role are: Technical Support Install, configure, and maintain operating system workstations and servers to support IT business requirements. Conduct software installation…
Engineering & IT · Indianapolis, IN
IT Support Specialist jobs in Indianapolis, IN
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
78
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$18–$42/hr
Typical pay range
$60k
Median, full-time
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Open it support specialist roles
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ATS Company: Comecer
, Folder/file permission, Decommission of server and strong collaboration skills. Roles & Responsibilities • Provide L3-level support for Windows Server Administration in mission-critical environments. • Troubleshoot com…
$80k - $100k
Everlight Solar is seeking a highly skilled Salesforce Administrator who will design and code functional programs and applications, producing fully functional software applications according to requirements. As a Salesfo…
has exciting and challenging opportunities for you. Role Overview: The purpose of this position is to provide technical support to the Division of Materials and Tests, their District Testing counterparts, and Constructio…
$36 - $42 per hour
office located in Noblesville, IN) Travel Requirement: Travel up to 40% Hourly Rate Range: $36.00 - $42.00 The Technical Support Engineer is the liaison for Comecer Inc. customers to the Comecer Service team. They provid…
Overview Position Title: Behavioral Health Support Specialist (BS) Shift: Full-Time, Days Department: Psychiatry Department BHS - Collaborative Work Location: Riley Peds South and Riley Peds Morgan clinics (Southport/Mar…
Ability to physically manage and restrain clients when necessary, including ability to assist in lifting, maneuvering, and physically supporting individuals up to 200 pounds; ability to lift up to 35 pounds. Ability to w…
States and is committed to providing the highest quality property management support for each unique chapter served. About the Position Job Summary: The Culinary Support Specialist provides remote, administrative, and op…
, NPC volunteers, campus partners and member organizations in support of NPC’s mission. Descriptions for both positions can be found... ...June 19 will receive priority review. Panhellenic Support Specialist – Growth The…
sustainability. Through our Bottleless Nation Charitable Foundation, we support initiatives that reduce plastic waste, promote environmental... ...to support, secure, and improve our cloud-centered IT environment. Positi…
Position Summary The Platform Support Specialist provides technical support, troubleshooting, and systems administration within The Wesleyan... ...NetSuite, and Stova/Meetingmax. This role blends frontline IT support wit…
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What it support specialists earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $37k–$51k |
| Mid level | $25–$34 | $51k–$70k |
| Senior | $32–$42 | $67k–$88k |
Adjusted for the Indianapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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