$28 - $35 per hour
job summary: A global manufacturing and logistics leader is seeking a proactive IT Support Specialist to drive end-user experience and oversee site infrastructure across regional locations. In this position, you will own…
Engineering & IT · Detroit, MI
IT Support Specialist jobs in Detroit, MI
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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Open roles today
$18–$42/hr
Typical pay range
$60k
Median, full-time
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Open it support specialist roles
12 shown of 75 · sorted by freshness
$25 - $35 per hour
Extensive experience with Microsoft Power Apps, Power Automate, and related tools. • Knowledge of infrastructure support including Windows Server, virtualization, Active Directory (AD), and Shell scripting. • Excellent t…
Position Title: IT Support Specialist Reports To: Director, Operational Excellence Supervises : None Classification: Hourly, Non-exempt, non-union Position Summary The IT Support Specialist provides front-line technical…
$80k - $100k
Everlight Solar is seeking a highly skilled Salesforce Administrator who will design and code functional programs and applications, producing fully functional software applications according to requirements. As a Salesfo…
VMS infrastructure components. Provide technical assistance and expertise for security surveillance projects. Collaborate with IT teams on servers, networking, and cybersecurity requirements. Provide VMS system training…
Position Overview We are seeking a highly skilled Network Administrator with strong cybersecurity expertise to design, secure, and support our enterprise network infrastructure. This role is critical to protecting organi…
$45 - $50 per hour
operational, and available to meet business needs. Some of the inquiries this team get will also include the potential to provide support to VIP customers within the organization about their specific VDI functionality to…
$34.62 - $43.27 per hour
part-time position: 24 hours per week | Full benefits included What You'll Do As an IT Specialist, you’ll apply established IT practices and company procedures to support day‑to‑day technology operations, including: Prov…
Job Description Job Description Job summary The IT Fulfillment Specialist is responsible for executing end-to-end IT service requests related... .../offboarding, and general IT provisioning. This role supports the operat…
Job Description Job Description The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership…
Job Description Job Description JOB TITLE: IT Support Specialist DIVISION: Administration DEPARTMENT: Information Technology (IT) LOCATION: 9301 Michigan Avenue REPORTS TO: IT Manager FLSA STATUS: Non-Exempt/Hourly CLASS…
Job Description Job Description Summary: Under the supervision of the Sr. Director – IT Solutions & Health Plan Management, manages data, basic operations, and audit functions in designated Information Technology Applica…
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What it support specialists earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $37k–$51k |
| Mid level | $25–$34 | $51k–$70k |
| Senior | $32–$42 | $67k–$88k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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