$72k - $112k
Salary: $72,000 - 112,000 per year Requirements: Experience in an analyst role, preferably supporting a technical program or platform Working knowledge of Jira, including ticketing, permissions, and workflows Strong writ…
Customer Support · Detroit, MI
Technical Support Specialist jobs in Detroit, MI
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
248
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
8
Fresh in this list
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01
Open technical support specialist roles
12 shown of 248 · sorted by freshness
$86.6k - $144.9k
new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you... ...technologies and AI capabilities to create business value and support the lo…
$65.1k - $166.2k
equivalent relevant experience3 years' experience working with or supporting purchasing/sourcing processes, including contract development... ...teams and new skills? Will you be a leader, a changemaker, a technical expe…
and validation activities for assigned application portfolio.Key ResponsibilitiesGather and analyze authentication, identity, and supporting application data.Extract and analyze authentication and identity datasets.Suppo…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
through Agile or hybrid Agile/Waterfall approaches.We are seeking a versatile, agile team member who learns quickly and can actively support Scrum teams, stakeholder engagement, and application design and development. Th…
Department PreferencesAdvanced technical abilities, including expert level Excel skillsExperience with membership reporting preferredExperience creating dashboards and pivot tables within Excel strongly preferredExperien…
their enterprise data. This is a high-impact role requiring deep technical acumen, delivery excellence, and the ability to grow both... ...development, methodology refinement, and point-of-view publications. Support busi…
need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing... ...clients by addressing, troubleshooting, and resolving technical issues in…
and shape the future of mobility.We are currently seeking a Technical Specialist, CAE Crashworthiness. This position requires an experienced... ...the constraints of conflicting attributes such cost and mass. Support the…
Overview As a member of Sun’s Concierge team, the Concierge Specialist provides business process, software, technical, and operational troubleshooting and support services for internal team members. They partner with int…
need to succeed. Applied Innovation is seeking a Tier 2 IT Support Specialist to join our IT Service team. This role is focused on providing... ...clients by addressing, troubleshooting, and resolving technical issues in…
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What technical support specialists earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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