A leading pizza franchise is seeking a Bi Lingual Help Desk Representative to support technical inquiries related to their POS product and delivery service. The role involves troubleshooting, problem-solving, and providi…
Customer Support · Detroit, MI
Technical Support Specialist jobs in Detroit, MI
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
349
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
5
Fresh in this list
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01
Open technical support specialist roles
12 shown of 349 · sorted by freshness
$28 - $35 per hour
manufacturing and logistics leader is seeking a proactive IT Support Specialist to drive end-user experience and oversee site infrastructure... ...regional locations. In this position, you will own on-site technical supp…
of transportation on a global scale. The Role CRFM Technical Specialist – Condenser, Radiator, and Fan Module The CRFM Technical... ..., durability, and integration, including coordination of supporting CAE and simulatio…
Job Description Job Description Job Title: Service Desk AnalystJob Location: Detroit, MI (Hybrid)Job Type: ContractJob Description/ Requirements:ITIL certification preferred.Additional Service Center responsibilities dut…
$21 - $25 per hour
Job Title : R&D Technical Assistant Location : Madison Heights, MI Work Model : Onsite Hours : M-F 8am-5pm... ...collects and prepares data for evaluation. Conducts laboratory support functions such as stocking and distr…
Position Title: IT Support Specialist Reports To: Director, Operational Excellence Supervises : None Classification: Hourly,... ...Position Summary The IT Support Specialist provides front-line technical support to emplo…
our clients optimize their operations and captivate their customers. Job Description Program Overview This position supports a commercial fleet billing and accounts receivable operation that provides centralized invoicin…
$48.3k
work is to identify, and resolve or escalate technical issues in a timely and accurate manner. Incumbents provide direct support and communication to customers (faculty,... ...Help Desk Analyst – Senior This is the speci…
right now . As we expand our capabilities, we are seeking an CCD Support Technician to support the growth of our Imaging Division.... ...High school diploma or GED required. Associate degree or technical training in opti…
Job Description Job Description JOB TITLE: AHT Support Technician JOB CATEGORY: Production Location: Salary/Hourly Hourly Management: Non-Management Position type: Full Time Permanent/Temp. Permanent Union/Non-Union...
Job Description Job Description JOB TITLE: IT Support Specialist DIVISION: Administration DEPARTMENT: Information Technology (IT... ...troubleshooting network, computers and printers. # Provides technical assistance to s…
Job Description Job Description Summary: Under the supervision of the Sr. Director – IT Solutions & Health Plan Management, manages data, basic operations, and audit functions in designated Information Technology Applica…
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What technical support specialists earn in Detroit
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Detroit market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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