Uniguest in the United States is seeking a Remote Technical Support Representative to provide expert assistance in a 24/7/365 environment, troubleshooting Windows PCs, networking, and Uniguest software while guiding cust…
Customer Support · Nashville, TN
Technical Support Specialist jobs in Nashville, TN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
326
Open roles today
$19–$39/hr
Typical pay range
$58k
Median, full-time
6
Fresh in this list
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01
Open technical support specialist roles
12 shown of 326 · sorted by freshness
Humana Inc. is seeking a Help Desk Support Technician to assist end users with computer, application, system, device, access, and hardware issues. This role provides remote support, escalates when needed, and contributes…
occasional in-office meetings, is a four-year contract position. You will gather, analyze, document, and validate requirements to support HRTS enhancements, translate needs into user stories and acceptance criteria, and…
to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts. iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network s…
IDR is seeking a long term contract, Technical Support Analyst to join one of our top clients for a remote opportunity (10-20% travel on West Coast). The position requires a professional who can manage tech issues effici…
Job Description Job Description IT Support Technician ILocation: Brentwood, TN / Onsite Reports To: IT Systems ManagerBrand/Segment... ...as the first point of contact for end users, providing Tier 1 technical support fo…
customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support. • Consult with customers and recommend computer hardware and software to…
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are…
$28 - $32 per hour
IT Support Technician I Compensation: $28–$32/hour Benefits: Full-Time (Non-Exempt) – Medical, Dentail, Vision, PTO, wellness week... ...solving problems, supporting end users, and expanding their technical skill set acr…
$26 per hour
- Able to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts. iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting ne…
Job Description Job Description Description: The IT Support Technician serves as the primary frontline support contact for Truxton... ...Device Support & Troubleshooting Providing responsive technical support for employe…
Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across W…
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What technical support specialists earn in Nashville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges — pay in Nashville typically tracks these.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
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Support Team Lead
05
Support Engineering Manager
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