customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support. • Consult with customers and recommend computer hardware and software to…
Customer Support · Nashville, TN
Technical Support Specialist jobs in Nashville, TN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
227
Open roles today
$19–$39/hr
Typical pay range
$58k
Median, full-time
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Open technical support specialist roles
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POSITION SUMMARY: The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic... ...environment. In addition, this role will be responsible for technical support t…
$75k - $187k
business operations, program management, and executive decision support. The successful candidate will bring the analytical discipline... ...executive-level conversations. They can establish credibility with technical an…
$114.4k - $135.2k
Requirements: We need a strong background as a Business Analyst supporting complex, enterprise-scale technology initiatives. We... ...experience gathering, analyzing, and documenting detailed business and technical requi…
$65.2k - $132.4k
service orders and raise disputes with suppliers when necessary. We help implement new processes and procedures. Technologies: Support Oracle More: We are collaborating with hackajob to connect exceptional professionals…
Company:CompassusPosition SummaryThe Technology Support Analyst is responsible for modeling the Compassus values of Compassion, Integrity... ...end-user support, this role addresses inquiries, resolves technical issues,…
with accounting policies and procedures.· Prepare, analyze, and support financial reporting activities, including month-end close... ...· Proven ability to mentor junior accounting staff and provide technical accounting…
$66.9k - $117k
methods.Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation... ...to identify process and system improvement opportunities.- Supporting cross-fu…
This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password rese…
their enterprise data. This is a high-impact role requiring deep technical acumen, delivery excellence, and the ability to grow both... ...development, methodology refinement, and point-of-view publications. Support busi…
$100k - $115k
expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional... ...a better path!! Job Description The Senior Technical Integration Specialist plays a p…
the success of our clients. Benchmark International is looking for a highly analytical, detail-oriented sell-side M&A Transaction Support (TS) Analyst to add to our growing team. The TS Analyst will collect, analyze, sum…
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What technical support specialists earn in Nashville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges — pay in Nashville typically tracks these.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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