planning, design and implementation of new or enhanced systems. Supports the user community in the use of functional business tools and... ...new installations or upgrades Consulting with vendors or technical staff to en…
Customer Support · Atlanta, GA
Technical Support Specialist jobs in Atlanta, GA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
695
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$20–$40/hr
Typical pay range
$59k
Median, full-time
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Open technical support specialist roles
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Position Overview We are seeking a motivated and customer-focused Technical Support Specialist to join our growing team. In this role, you will provide timely technical assistance to customers and internal users, trouble…
Job Requirements 5+ years of professional experience as a Technical or Business Analyst in the banking and financial services industry. Proficiency in ISO 20022 messaging standards and payment system transformation initi…
in person, via telephone, email, or from remote locations. The IT Service Desk Technician provides first- and second-level technical support to client employees by diagnosing, troubleshooting, and resolving hardware, sof…
assignment to Developer, Business Analyst or Project Manager. ● Understand proposed software and business process changes and compose technical test cases. ● Act as a QA resource performing software testing related to th…
posture by remaining flexible to respond 24 hours a day, year-round. Support emergency management/incident response junctions as needed to... ...ability to translate complex business requirements into technical, low-code…
$55k - $71k
product portfolio are growing. Overall support volume is increasing. We are investing in... ...of that growth — adding a Tier 1 Support Specialist to continue delivering a best-in-class... ...Looking For Required: ~1–3 y…
Job Description Job Description IT Technical Support Specialist *Candidate MUST be local to Milledgeville 31062 area* This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide tr…
Job Description Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutio…
Description Job Description We’re Hiring! Information Systems Specialist Celebrating over 100 years in the community, Citizens... ...and user experience, and provide timely and effective technical support for application…
$50.3k - $83k
The Technical Support Specialist position, located in Atlanta, Georgia is responsible for providing first level technical support utilizing the Technical Hotline Support System (TSARA) or other means of communication to…
office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at eve…
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What technical support specialists earn in Atlanta
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$53k |
| Mid level | $25–$32 | $51k–$66k |
| Senior | $30–$40 | $63k–$84k |
Adjusted for the Atlanta market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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