$93k - $133k
Serve as the primary subject matter expert for program operations and the self-service portal Coordinate portal maintenance and support, representing agency interests Develop detailed business requirements and system doc…
Customer Support · Atlanta, GA
Technical Support Specialist jobs in Atlanta, GA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
446
Open roles today
$20–$40/hr
Typical pay range
$59k
Median, full-time
7
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01
Open technical support specialist roles
12 shown of 446 · sorted by freshness
$45 - $80 per hour
Job Title: Technical Business Analyst Duration (Contract): 12 Months Client Location: Dunwoody, GA Location Preference... ...uncover integration challenges, define actionable requirements, and support the successful deli…
between business and technology teams Responsibilities: Gather and analyze business/ technical requirements. Perform SQL-based data analysis and support testing/UAT. Coordinate with business stakeholders, clients, and te…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Job-ID28978139Reference26-21327Summarized Purpose: • Provide on-site technical support to participants during scheduled visits • Assist participants with porting their mobile phones to the required platform • Configure a…
Job-ID28831561Reference26-19337Remote50% Remote Required: 3-5 Years. Proficient in Python or SQL, experienced in writing queries in Databricks, able to create data visualizations in Power BI that are connected directly t…
$92.14k - $108.4k
and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our... ...of data; comfortable navigating extensive Excel spreadsheets. Technical Profic…
$50.92 per hour
job summary: The Senior Business Analyst for KOALA is responsible for analyzing business needs and supporting the planning, design, and implementation of new or enhanced systems for the of the Client This role serves as…
$29.97k - $60.01k
empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around... ...best-in-class customer service, problem resolution and technical troubl…
This role reports to the Senior Manager, Security GRC & Trust As a Senior Business Systems Analyst, you will help administer and support the technology stack that supports Billing, Accounts Receivable, Procurement, Accou…
$152.2k - $209.2k
not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Dolby... ...platforms. As a Senior Operational Support Engineer, you provide technical and operational…
$50.3k - $83k
The Technical Support Specialist position, located in Atlanta, Georgia is responsible for providing first level technical support utilizing the Technical Hotline Support System (TSARA) or other means of communication to…
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What technical support specialists earn in Atlanta
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$53k |
| Mid level | $25–$32 | $51k–$66k |
| Senior | $30–$40 | $63k–$84k |
Adjusted for the Atlanta market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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