findings to Finance, Retirement, and Payroll Departments. Strong technical acumen with the ability to understand, learn and master many... ...(CBA) provisions; partnering with system and data teams to support payroll pro…
Customer Support · Memphis, TN
Technical Support Specialist jobs in Memphis, TN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
183
Open roles today
$17–$35/hr
Typical pay range
$51k
Median, full-time
2
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01
Open technical support specialist roles
7 shown of 183 · sorted by freshness
Job Title: Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday Friday, 8AM 5PM) Seniority on the skill/s required on this requirement: Mid-Level (Tier 1/Tier 2) Estimated Du…
is responsible for the administration, maintenance, and continuous improvement of the Product Lifecycle Management (PLM) system to support product development and lifecycle processes. This role manages product data to en…
$90k - $100k
OF POSITION The Yardi Administrator provides strategic and technical leadership for ALCO's Yardi environment, ensuring the effective... ...collaborating with internal stakeholders and Yardi representatives to support bus…
of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide... ...Good written/verbal communication and customer care skills. Technical deg…
$55k - $65k
comprehensive business solutions with a strong focus on client success. This opportunity is for a Level 2 IT Support Technician to provide remote and on-site technical support across a diverse client base. The role invol…
GOSSETT AUTOMOTIVE GROUP One of the largest privately owned Automotive Dealer Groups in West Tennessee is seeking experienced HYUNDAI / KIA technicians. We are searching for the BEST OF THE BEST and will provide an above…
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What technical support specialists earn in Memphis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$22 | $35k–$46k |
| Mid level | $21–$27 | $44k–$57k |
| Senior | $26–$35 | $55k–$72k |
Adjusted for the Memphis market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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