$25 per hour
Description: Are you a skilled technician ready to prevent problems instead of just fixing them? We’re looking for a Preventative Maintenance Technician who takes pride in keeping equipment running reliably and efficient…
Customer Support · Memphis, TN
Technical Support Specialist jobs in Memphis, TN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
166
Open roles today
$17–$35/hr
Typical pay range
$51k
Median, full-time
5
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
8 shown of 166 · sorted by freshness
apply statistical modeling and structured analytical frameworks to support decision-making for leadership across risk exposure, financial... ..., scoring calculators, dashboards) that allow non- technical stakeholders to…
$105.4k - $207.8k
Work you'll do As a Senior Consultant, Strategy, Growth & Transformation on the Cyber Strategy team, you will be responsible for... Supporting cyber strategy engagements across multiple service types, including cyber ris…
vendors on payment or invoice issues Reconcile vendor statements and quickly resolve discrepancies Manage vendor setup and validation Support Wire payment setup and maintenance for vendors Identify opportunities to impro…
communication, including presentation skills Analytical and interpretive skills Good interpersonal skills PRIMARY PURPOSE: To manage, support and service project assignments through completion; to administer procedures a…
$26.91 - $33.63 per hour
payment. 4. Receive incoming deductions for trade related items, and review to determine if the program has been created. Obtain support from the customer and coordinate with the customer to determine the nature/details…
SIGN ON BONUSES FOR KIA / HYUNDAI CERTIFIED TECHNICIANS One of the largest privately owned Automotive Dealer Groups in West Tennessee is searching for EXPERIENCED TECHNICIANS to join our group. We offer aggressive pay-pl…
$55k - $65k
comprehensive business solutions with a strong focus on client success. This opportunity is for a Level 2 IT Support Technician to provide remote and on-site technical support across a diverse client base. The role invol…
02
What technical support specialists earn in Memphis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$22 | $35k–$46k |
| Mid level | $21–$27 | $44k–$57k |
| Senior | $26–$35 | $55k–$72k |
Adjusted for the Memphis market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Memphis?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.