Toshiba America Business Solutions is seeking a Systems Support Specialist I to provide remote client systems support, troubleshooting and a range of routine technical problems related to networks, connectivity, systems…
Engineering & IT · Jacksonville, FL
IT Support Specialist jobs in Jacksonville, FL
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$18–$43/hr
Typical pay range
$61k
Median, full-time
2
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Open it support specialist roles
12 shown of 80 · sorted by freshness
$92k - $118k
Requirements: ~ Bachelors degree in an IT- related discipline, or equivalent professional... ...Provide guidance to other IT testing specialists when needed Participate in... ...acceptance testing Design tests that suppo…
Kforce has a client that is seeking a Network and Support Specialist in Jacksonville, FL. Summary: The Network and Support Specialist plays a... ...technical coverage at designated facilities to ensure continuous IT supp…
$23 - $24 per hour
Job Description Job Description Job Description: IT Technician Pay Range: $23–$24/hour Position Summary The IT Technician is an entry-level role supporting the Director of IT with hardware/software troubleshooting, Offic…
The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough t…
Kforce has a client in Jacksonville, FL that is seeking a motivated and service-focused IT Support Specialist 2 to provide technical support across a dynamic business environment. This individual will play a key role in…
Job Description Job Summary The Network Relations Specialist role executes initiatives related to building and maintaining... ...restoration marketing and event planning, network development support administration, proce…
Communication Consultants, based in New Jersey, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/ network trouble tickets within the Jacksonville area. This work will be…
$70k - $87k
over 20 years’ Cybersecurity and Government Contracting experience. Watershed is looking for a hands-on Systems Security Engineer to support a six-month task managing, updating, and securing a mission-critical Public Saf…
Description In this role you will and support, install, maintain, and support desktops... ...smartphones and common desktop applications. As an IT Systems Administrator, you will also... ...Perks of working here as an IT…
Description Job Description Summary Our client is a leading IT Solutions Company located in Jacksonville, FL and they are in... ...Responsibilities Workwith sales to provide pre- and post-sales support, including tasks s…
printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please no…
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What it support specialists earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $38k–$52k |
| Mid level | $25–$34 | $52k–$70k |
| Senior | $33–$43 | $68k–$89k |
Adjusted for the Jacksonville market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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