control company that has been providing excellent service to our residential and commercial customers over the past 50 years. We have stayed at the forefront... .... They love to talk. Customer service representatives ca…
Customer Support · Jacksonville, FL
Customer Service Representative jobs in Jacksonville, FL
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
282
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
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01
Open customer service representative roles
10 shown of 282 · sorted by freshness
$18.51 per hour
drive efficient issue resolution and enhance client satisfaction. Skills Active Listening Customer Relations Call Center Support Customer Service Qualifications Years of experience: 3 years Experience level: Experienced…
Join Our Team as a Customer Service Representative at Arlington Toyota! Location: Greater Jacksonville, Florida About Us: Arlington Toyota is one of Florida's largest automotive dealerships. With our new dealership and o…
Beaver Chevrolet is seeking motivated, organized, and customer- focused Customer Service Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for…
Sales Business Development Center (BDC) Representatives to join our Sales BDC team. As the... ...many of our potential and current sales customers, you will play a critical role in delivering... ...* Deliver exceptional…
Veterans Healthcare Supply Solutions has partnered with Hueman to find a Customer Service Representative. This is a full-time, permanent position on-site M-F in Jacksonville, FL. The Customer Service Representative works…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
CUSTOMER SERVICE – IMMEDIATE HIRE We prefer entry-level candidates that we can teach, train and develop with our training program... ...Customer Service Key Responsibilities: · Act as representative on behalf of our clie…
and outgoing Lead Generators to help us connect with potential customers and grow our business. This is an excellent entry-level... ...submit quality leads for the sales team Answer simple product/ service questions Main…
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What customer service representatives earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$45k |
| Senior | $20–$26 | $42k–$55k |
Adjusted for the Jacksonville market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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